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For Companies At a Glance
- Tasks: Help clients with onboarding and support for our SaaS solutions.
- Company: Join MaxContact, a leader in customer success and SaaS solutions.
- Benefits: Enjoy a hybrid work model with flexible hours and great perks.
- Why this job: Be part of a dynamic team making a real impact on customer success.
- Qualifications: 1+ year experience in SaaS support or implementation, preferably with CcaaS.
- Other info: This role involves customer visits in Manchester.
The predicted salary is between 36000 - 60000 £ per year.
About the Job
Our Adoption team, part of the Customer Success Team, manages the onboarding and configuration of our customers' solutions, ensuring successful adoption and ongoing support throughout the customer lifecycle. The role involves Customer Care (Support) and Onboarding (Implementation) to help clients achieve their success outcomes. This is a hybrid role based in Manchester, requiring customer visits. We seek individuals with over 1 year of experience in SaaS support or implementation roles, preferably with CcaaS experience as a vendor or user.
Key Responsibilities
- Assist clients via email, webchat, and phone with product usage questions.
- Support post-go-live activities during onboarding to ensure client success and feature adoption.
- Deliver SMB onboarding projects focusing on discovery, design, build, testing, and go-live, with appropriate training and development.
- Collaborate across teams within the company to deliver excellent customer experiences.
Solution Engineer (Adoption) - SaaS (CcaaS) Support / Implementation employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Engineer (Adoption) - SaaS (CcaaS) Support / Implementation
✨Tip Number 1
Familiarise yourself with the SaaS and CcaaS landscape. Understanding the key players, trends, and technologies in these areas will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Highlight your customer support skills. Since this role involves assisting clients through various channels, be prepared to discuss specific examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Showcase your project management experience. As you'll be delivering onboarding projects, emphasise any relevant experience you have in managing timelines, resources, and client expectations.
✨Tip Number 4
Network with current employees or industry professionals. Engaging with people who work at MaxContact or in similar roles can provide valuable insights and potentially give you an edge in the application process.
We think you need these skills to ace Solution Engineer (Adoption) - SaaS (CcaaS) Support / Implementation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS support or implementation roles. Emphasise any specific experience you have with CcaaS, as this is a key requirement for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about customer success and how your skills align with the responsibilities of the Solution Engineer role. Mention your experience with onboarding and configuration processes.
Showcase Communication Skills: Since the role involves assisting clients via various channels, demonstrate your strong communication skills in your application. Provide examples of how you've effectively supported clients in previous roles.
Highlight Team Collaboration: Mention any experiences where you've collaborated with cross-functional teams to enhance customer experiences. This will show that you can work well within the company's structure and contribute positively.
How to prepare for a job interview at JR United Kingdom
✨Understand the Product
Make sure you have a solid understanding of the SaaS solutions offered by the company, especially in relation to CcaaS. Familiarise yourself with their features and benefits, as well as common customer queries.
✨Showcase Your Experience
Be prepared to discuss your previous experience in SaaS support or implementation roles. Highlight specific examples where you've successfully assisted clients, particularly in onboarding and post-go-live scenarios.
✨Demonstrate Communication Skills
Since the role involves assisting clients via various channels, practice articulating your thoughts clearly. Prepare to showcase your ability to communicate effectively, whether it’s through email, webchat, or phone.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific client situations. Think about past challenges you've faced and how you resolved them, focusing on your problem-solving skills and customer-centric approach.
