Social Content Manager (In-house)

A leading international telecoms brand is seeking a Social Content Manager on a 12-month contract to take full ownership of its social media presence in the UK. With a focus on connecting people and celebrating community, this role is designed for someone who understands how to build authentic, engaging content that resonates with multicultural audiences.

About the role:

The Social Content Manager will oversee all earned and owned social channels, including Facebook, Instagram, TikTok and X, with the opportunity to expand on to other platforms. They will work alongside and in partnership with a Paid Social Manager across these platforms. The role requires a skilled strategist and executor who can manage content pipelines, establish consistent schedules, and lead community management. Reporting to the Head of Marketing Communications, the successful candidate will work alongside a small team dedicated to brand storytelling to consumer audiences. While the company has support from design and creative agencies, the role will also require crafting quick-turnaround content for social utilising e.g. Canva, so some experience doing this will be essential. The role sits within a broader but lean marketing team, including colleagues based in the UK and internationally. Collaboration will be key, particularly with agency partners to ensure that all campaigns are social-first and amplify the brand’s voice across platforms.

Key responsibilities will include:

• Developing and implementing social content strategies that align with brand and business objectives
• Managing content creation, publishing
• Community management including some reactive responses and light moderation where necessary
• Tracking performance, identifying insights and using data to inform future activity
• Potentially building out relationships with influencers to enhance reach and engagement
• Working with colleagues across marketing and communications to ensure consistent messaging

What success looks like?

Success will be judged on increasing the company’s share of social voice, share of social engagement, positive social sentiment and follower growth / social advocates for brand.

About the Company

This organisation is a leading international brand, trusted by millions to keep them connected to the people and places that matter most. With a focus on delivering flexible and affordable services, the company combines cutting-edge technology with a commitment to exceptional customer experience. Operating in a multicultural environment, it values teamwork, fresh thinking and a shared goal of helping people make smarter choices with their money.

About you:

The ideal candidate will be a proactive and adaptable social media professional with a genuine passion for crafting compelling, community-focused content. They will have a proven track record of managing social channels for consumer-facing brands, whether agency-side or in-house. A strong sense of ownership, creativity and curiosity are essential, as is the ability to work independently and collaboratively in a fast-paced environment. A keen understanding of social trends and a flair for storytelling will help them thrive in this role. The position also has the potential to transition to a permanent role for a successful candidate.

Benefits and perks:

• Hybrid working – two anchor days in the office (Tuesdays and Wednesdays) and a third optional day
• Collaborative, supportive team environment
• Opportunity to grow and develop within a rapidly expanding business
• 25 days annual leave with birthday day off, additional holiday based on length of service and holiday purchase scheme
• Bonus scheme based on company and individual performance
• Phone and health insurance contributions
• Cycle to work scheme

We welcome candidates from all backgrounds. The company cares deeply about equal opportunities and creating a diverse and inclusive workplace. So if this role sounds like it is up your street, please do apply. We will aim to get back to as many applicants as possible. However if you haven’t heard from us in seven days, your application has not been successful this time.