Site Reliability Engineer

Who we are looking for

A Site Reliability Engineer who will enhance system reliability, observability, and performance through a strong engineering approach, and assist with incident resolution and best practices.

You will have software engineering skills, focusing on system reliability and observability. You will monitor the health, performance, and availability of critical systems, directly impacting operational efficiency.

Using your engineering expertise, you will implement solutions that enhance reliability, including service instrumentation with tools such as Open Telemetry, improve logging practices, and develop features for maintainability. You will also help engineer tools and automation for effective service management.

Collaboration is key, working across multiple functions to integrate reliability and observability best practices into the software development lifecycle. By supporting governance standards set by the central teams, you will foster a culture where these principles are integral to development. Your contributions will ensure our systems meet user demands and enhance overall service performance.

This role is eligible for inclusion in the company’s hybrid working from home policy.

Preferred skills and experience

• Excellent knowledge of Site Reliability Engineering principles, including creating and managing effective Service Level Indicators (SLI) and Service Level Objectives (SLO) for reliability and customer satisfaction.
• Knowledge of contemporary observability tools, techniques, and best practices including Splunk, New Relic, Grafana, and PagerDuty.
• Knowledge and experience of modern software development techniques and lifecycles.
• Experience with Infrastructure as Code (IaC) automation and orchestration tools such as Ansible and Terraform.
• Prior experience working in a large-scale, 24/7 enterprise where system uptime and stability are of paramount importance to the business.
• Keen interest in industry trends, particularly Platform Engineering.
• Proficiency in shell scripting for automation and system management tasks.

Main Responsibilities

• Writing and contributing to code that enhances the reliability and observability of services, including telemetry, operational APIs, and tooling.
• Developing and maintaining tools that facilitate effective management of our systems, ensuring they are operationally efficient and resilient.
• Working with automation and orchestration platforms to automate manual activities and reduce toil.
• Building sophisticated dashboards using telemetry data and dashboarding technologies like Grafana, Splunk, and New Relic.
• Maintaining and administering existing monitoring and analytics toolsets.
• Mentoring colleagues in the use of new technologies or practices.
• Actively participating in live incident resolution and post-mortem analysis, providing effective remediation strategies to improve overall system health and prevent future issues.
• Driving initiatives to enhance system reliability and observability, contributing to a culture of continuous improvement.
• Collaborating with the central Site Reliability Engineering and Observability teams to establish and uphold standards for reliability and observability, and assisting teams in adhering to these practices.
• Working with IT Operations, providing and supporting the use of critical tooling to enable increasing levels of value to the business.

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