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For Companies At a Glance
- Tasks: Lead the team, ensure customer satisfaction, and maintain shop standards.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, and health support.
- Why this job: Be part of a supportive culture while making a real impact on customer experiences.
- Qualifications: Reliability, leadership skills, and a passion for customer service are essential.
- Other info: Previous supervisory experience in a customer-focused role is preferred.
The predicted salary is between 24000 - 36000 £ per year.
Join us as a Shift Manager. Be part of a team that prioritises customers. As a Shift Manager, you'll oversee the shop in the absence of the Manager, motivate the team, and ensure they have what they need to excel. We serve customers via in-shop, delivery, Click + Collect, and drive-thru, and you'll ensure they have a brilliant experience whether in-store or online.
Typical shift responsibilities include:
- Inspiring the team to deliver excellent results and uphold shop standards.
- Leading by example and serving customers efficiently and courteously.
- Preparing products, including making sandwiches and managing ovens.
- Ensuring displays are stocked and the shop is clean and presentable.
What we offer:
- Competitive weekly pay
- Colleague discount up to 50%
- Free hot drinks during shifts
- Paid breaks
- Profit sharing with colleagues
- Health and Wellbeing support including remote GP and physiotherapy
- Growing holiday entitlement
- Share plans for your future
- Pension scheme with company contributions
- Employee assistance program
- Long service awards
- Savings and discounts for shopping, leisure, and wellbeing
About you:
You should be reliable, demonstrate natural leadership, and have a passion for customer service. Supportive of an inclusive culture, you value diversity. Previous supervisory experience in a customer-focused environment is preferred. If you meet the availability requirements, we encourage you to apply.
About us:
At Greggs, we love what we do and have fun! Our culture is built on supporting each other. Everyone is welcome, regardless of background, preferences, or beliefs. We want all colleagues to feel valued and authentic at work.
Shift Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous supervisory experience you have in a customer-focused environment. Be ready to share specific examples of how you've motivated a team or improved customer satisfaction.
✨Tip Number 3
Prepare to discuss how you would handle various scenarios that may arise during a shift, such as managing staff conflicts or ensuring excellent service during busy periods. This shows your proactive thinking.
✨Tip Number 4
Demonstrate your passion for customer service by sharing personal experiences where you went above and beyond for customers. This will resonate well with the hiring team at Greggs.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Shift Manager at Greggs. Highlight your relevant experience in customer service and leadership in your application.
Tailor Your CV: Make sure your CV reflects your supervisory experience and any relevant skills that align with the job requirements. Use specific examples to demonstrate how you've motivated teams and delivered excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention your understanding of the inclusive culture at Greggs and how you can contribute to it.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key traits for a Shift Manager.
How to prepare for a job interview at JR United Kingdom
✨Show Your Leadership Skills
As a Shift Manager, you'll need to inspire and motivate your team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to support and uplift others.
✨Demonstrate Customer Service Passion
Since the role focuses heavily on customer experience, be ready to discuss your approach to customer service. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with the Brand
Research Greggs and understand their values and culture. Showing that you align with their commitment to inclusivity and teamwork will demonstrate your genuine interest in the position.
✨Prepare for Practical Scenarios
Expect to be asked about handling real-life situations, such as managing a busy shift or resolving customer complaints. Think through potential scenarios and how you would effectively manage them.
