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- Tasks: Lead the design and implementation of ServiceNow solutions across the enterprise.
- Company: Join a dynamic team focused on digital transformation and innovative solutions.
- Benefits: Enjoy a collaborative work culture, opportunities for growth, and potential remote work options.
- Why this job: Shape the future of ServiceNow while working with diverse teams and clients.
- Qualifications: Bachelor’s degree or equivalent experience; ServiceNow certifications required.
- Other info: Open to candidates willing to pursue further certifications.
The predicted salary is between 48000 - 72000 £ per year.
Our client is currently seeking a highly skilled and experienced ServiceNow Technical Architect to lead the design, development, and implementation of ServiceNow solutions across their enterprise. You will play a critical role in shaping their ServiceNow strategy, ensuring alignment with business goals, and driving digital transformation initiatives. This role requires a strong background in ServiceNow technical implementations, excellent communication skills, and the ability to work collaboratively with cross-functional teams.
Key Responsibilities:
- Extensive experience working with the ServiceNow platform, across a wide range of products (e.g. ITSM, ITOM, HRSD, CSM, IRM, SecOps)
- Experience in designing solutions to balance successful delivery of both recommended best practices and customer requirements, ensuring solutions are maintainable and scalable
- Experience preparing for and presenting to customers in demonstrations, workshops, show-and-tell sessions
- Experience managing challenging project situations
- Experience in managing Agile development teams and performing code reviews
- ServiceNow certifications (e.g. CIS, CAS, CTA or readiness to do this)
- Experience delivering technical training to developers, customers and non-technical resources
- Engage with customers at all stages from pre-sales to early life support
- Deliver the most complex elements of technical work in support of development teams
- Prepare and lead workshops related to your engagements with BA support
- Manage the technical aspects of delivery as part of a community of developers, including providing technical support to junior and fellow senior developers
- Produce design documents to propose solutions to customers and define the scope of activities to be carried out
- Hold regular stand-ups with delivery teams aligned to your work, completing code reviews and investigating blockers
- Attend and/or lead customer-facing meetings to support delivery, testing, handover and closure of project work
- Drive continuous improvement of the ServiceNow platform, leveraging new features and capabilities
- Participate in roadmap planning and platform strategy with business and IT leadership
- Work closely with project managers, developers, and other stakeholders to ensure successful project delivery
- Provide guidance and support to junior team members
- Participate in regular team meetings to review project progress, address issues, and ensure alignment with project objectives
- Promote a positive and inclusive team culture that values diversity and collaboration
- Provide exceptional levels of verbal and written communication to clients and the ability to build rapport via teams and face to face
- Build and maintain strong relationships with clients, ensuring their needs and expectations are met
- Communicate project status, risks, and issues to stakeholders in a clear and timely manner
- Manage stakeholder expectations and ensure alignment with project goals
Qualifications:
- Bachelor’s degree in business, Information Technology, or a related field, or comparable work experience gained
- ServiceNow Certifications including Certified Implementation Specialist in multiple products (required)
- ServiceNow Certified Technical Architect (CTA) preferred but eligibility and openness to do this qualification in the future is acceptable
- ServiceNow Certified App Developer preferred
- Minimum of 5+ years of experience in Technical Architecture within the ServiceNow environment
- Proven track record of successfully delivering projects for ServiceNow solutions
- Excellent problem-solving, communication, and interpersonal skills
- Ability to manage multiple projects simultaneously and work well under pressure
ServiceNow Technical Architect employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Architect
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being knowledgeable about the platform's capabilities will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or participate in local meetups to connect with others in the industry. This can lead to valuable insights and potential referrals for job opportunities.
✨Tip Number 3
Prepare to discuss your experience with Agile methodologies. Since the role involves managing Agile development teams, being able to articulate your experience and success stories in this area will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to communicate effectively with both technical and non-technical stakeholders. Practice explaining complex concepts in simple terms, as this skill is crucial for a ServiceNow Technical Architect who needs to engage with diverse teams.
We think you need these skills to ace ServiceNow Technical Architect
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the ServiceNow Technical Architect position. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your extensive experience with the ServiceNow platform and any specific products mentioned in the job description, such as ITSM, ITOM, or HRSD. Use concrete examples to demonstrate your expertise in technical architecture and project delivery.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to communicate effectively. Include examples of how you've successfully engaged with clients, led workshops, or managed stakeholder expectations in previous roles.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of the company and the role. Mention your willingness to obtain any necessary certifications and your commitment to driving digital transformation initiatives, as highlighted in the job description.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your ServiceNow Expertise
Make sure to highlight your extensive experience with the ServiceNow platform during the interview. Be prepared to discuss specific projects where you successfully implemented solutions across various products like ITSM, ITOM, and HRSD.
✨Demonstrate Problem-Solving Skills
Prepare examples of challenging project situations you've managed in the past. Discuss how you approached these challenges, the solutions you implemented, and the outcomes achieved to showcase your problem-solving abilities.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in a way that non-technical stakeholders can understand, as well as how you build rapport with clients.
✨Engage in Collaborative Scenarios
Expect to discuss your experience working with cross-functional teams. Prepare to share how you have facilitated workshops, led stand-ups, and provided guidance to junior team members, emphasising your collaborative approach to project delivery.
