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- Tasks: Lead the design and implementation of ServiceNow solutions across the enterprise.
- Company: Join a dynamic team at Lancaster Resources, driving digital transformation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Shape the future of ServiceNow while collaborating with diverse teams in an inclusive culture.
- Qualifications: Bachelor’s degree or equivalent experience; 5+ years in ServiceNow Technical Architecture required.
- Other info: ServiceNow certifications are essential; be part of a community that values continuous improvement.
The predicted salary is between 60000 - 84000 £ per year.
Our client is currently seeking a highly skilled and experienced ServiceNow Technical Architect to lead the design, development, and implementation of ServiceNow solutions across their enterprise. You will play a critical role in shaping their ServiceNow strategy, ensuring alignment with business goals, and driving digital transformation initiatives. This role requires a strong background in ServiceNow technical implementations, excellent communication skills, and the ability to work collaboratively with cross-functional teams.
Key Responsibilities:
- Extensive experience working with the ServiceNow platform, across a wide range of products (e.g. ITSM, ITOM, HRSD, CSM, IRM, SecOps)
- Experience in designing solutions to balance successful delivery of both recommended best practices and customer requirements, ensuring solutions are maintainable and scalable
- Experience preparing for and presenting to customers in demonstrations, workshops, show-and-tell sessions
- Experience managing challenging project situations
- Experience in managing Agile development teams and performing code reviews
- ServiceNow certifications (e.g. CIS, CAS, CTA or readiness to do this)
- Experience delivering technical training to developers, customers and non-technical resources
- Engage with customers at all stages from pre-sales to early life support
- Deliver the most complex elements of technical work in support of development teams
- Prepare and lead workshops related to your engagements with BA support
- Manage the technical aspects of delivery as part of a community of developers, including providing technical support to junior and fellow senior developers
- Produce design documents to propose solutions to customers and define the scope of activities to be carried out
- Hold regular stand-ups with delivery teams aligned to your work, completing code reviews and investigating blockers
- Attend and/or lead customer-facing meetings to support delivery, testing, handover and closure of project work
- Drive continuous improvement of the ServiceNow platform, leveraging new features and capabilities
- Participate in roadmap planning and platform strategy with business and IT leadership
- Work closely with project managers, developers, and other stakeholders to ensure successful project delivery
- Provide guidance and support to junior team members
- Participate in regular team meetings to review project progress, address issues, and ensure alignment with project objectives
- Promote a positive and inclusive team culture that values diversity and collaboration
- Provide exceptional levels of verbal and written communication to clients and the ability to build rapport via teams and face to face
- Build and maintain strong relationships with clients, ensuring their needs and expectations are met
- Communicate project status, risks, and issues to stakeholders in a clear and timely manner
- Manage stakeholder expectations and ensure alignment with project goals
Qualifications:
- Bachelor’s degree in business, Information Technology, or a related field, or comparable work experience gained
- ServiceNow Certifications including Certified Implementation Specialist in multiple products (required)
- ServiceNow Certified Technical Architect (CTA) preferred but eligibility and openness to do this qualification in the future is acceptable
- ServiceNow Certified App Developer preferred
- Minimum of 5+ years of experience in Technical Architecture within the ServiceNow environment
- Proven track record of successfully delivering projects for ServiceNow solutions
- Excellent problem-solving, communication, and interpersonal skills
- Ability to manage multiple projects simultaneously and work well under pressure
ServiceNow Technical Architect employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Architect
✨Tip Number 1
Familiarise yourself with the latest features and updates of the ServiceNow platform. Being knowledgeable about recent changes can help you stand out during interviews, as it shows your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or participate in local meetups to connect with others in the industry. This can lead to valuable insights and potential referrals for job opportunities.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully implemented ServiceNow solutions. Be ready to explain your role, the challenges faced, and how you overcame them, as this will demonstrate your hands-on experience and problem-solving skills.
✨Tip Number 4
Showcase your leadership abilities by discussing experiences where you've guided teams or mentored junior developers. Highlighting your capacity to lead and support others will resonate well with employers looking for a Technical Architect.
We think you need these skills to ace ServiceNow Technical Architect
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the ServiceNow Technical Architect position. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Tailored CV: Your CV should reflect your extensive experience with the ServiceNow platform and any relevant certifications. Emphasise your technical architecture experience and successful project delivery in previous roles. Use clear headings and bullet points for easy readability.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how your background aligns with the key responsibilities mentioned in the job description, such as managing Agile teams or delivering technical training.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a technical architect role.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your ServiceNow Expertise
Be prepared to discuss your extensive experience with the ServiceNow platform. Highlight specific projects where you've implemented ITSM, ITOM, or other relevant products, and be ready to explain how you balanced best practices with customer requirements.
✨Demonstrate Communication Skills
Since this role requires excellent communication, practice articulating complex technical concepts in a clear and concise manner. Prepare examples of how you've successfully engaged with clients during demonstrations or workshops.
✨Prepare for Technical Challenges
Anticipate questions about managing challenging project situations and Agile development teams. Think of scenarios where you've resolved issues or provided guidance to junior developers, and be ready to share these experiences.
✨Emphasise Continuous Improvement
Discuss your approach to driving continuous improvement within the ServiceNow platform. Be prepared to talk about how you've leveraged new features and capabilities in past projects and how you plan to contribute to roadmap planning.
