ServiceNow Technical Architect

Job Title: ServiceNow Technical Architect

Long-term Contract

Role Overview

We are seeking a seasoned ServiceNow Technical Architect with deep expertise in the Customer Service Management (CSM) module. The candidate will be responsible for designing, architecting, and implementing scalable ServiceNow solutions that align with business objectives and technical standards. The architect must have strong overall expertise and CSM experience, particularly in connecting the client CSM portal with another portal and managing data exchange between the two portals.

Key Responsibilities

• Architect end-to-end ServiceNow solutions with a focus on CSM , ensuring alignment with enterprise architecture and business goals.
• Lead technical design sessions, architecture reviews, and provide governance across ServiceNow implementations.
• Define and enforce best practices for platform development, integration, and configuration.
• Collaborate with stakeholders to translate business requirements into robust technical solutions.
• Guide development teams and ensure adherence to architectural standards and coding practices.
• Drive innovation by leveraging new ServiceNow features and capabilities.

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