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- Tasks: Manage service relationships and ensure high customer satisfaction while identifying improvements.
- Company: Optum is a global leader in healthcare technology, improving lives through innovative solutions.
- Benefits: Enjoy remote work flexibility, diverse culture, career development opportunities, and comprehensive benefits.
- Why this job: Make a real impact on health outcomes while working in a supportive and inclusive environment.
- Qualifications: Experience in Service Management, strong communication skills, and a knack for data analysis are essential.
- Other info: Join us to advance health equity and grow your career in a meaningful way.
The predicted salary is between 28800 - 43200 £ per year.
Here at Optum, we are excited to share that we are currently recruiting for a Service Relationship Manager to join us on a permanent basis. This position is a home working job with some requirement to travel to the Leeds office for collaborative meetings. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not-for-profit organisations, and specialist services. We are committed to developing the next generation of healthcare technology that will truly make a difference.
What you’ll do
- You will work closely with key stakeholders from both inside and outside the organisation, and you will serve as the Service Relationship Manager for assigned business areas, becoming the primary contact for service-related issues.
- In this role, you will be entrusted with the essential task of identifying and implementing continual improvements.
- You will be dedicated to fostering high customer satisfaction and consistently exceeding our customers’ expectations, solidifying our reputation as a trusted partner.
- Organise and lead service review meetings as required.
- Facilitate communication between customers, teams, and experts to maintain service quality.
- Handle escalations and complaints, collaborating with internal teams while managing customer expectations.
- Oversee contractual reporting and accountability.
- Maintain knowledge of Optum, its products and services, whilst keeping up to date on industry news, changes within healthcare, and competitor activity.
Who You’ll Be
We’re looking for someone with experience in a Service Management role, ideally within an ITIL framework. Strong communication and influencing skills are key—you’ll be great at building excellent relationships with our customers. Being able to prioritise tasks and manage your workload is important. We appreciate someone who can stay calm and handle challenging situations. If you have a knack for analysing data and spotting opportunities for continuous improvement, that’s fantastic!
The key skills and experience we’re looking for are below:
- Experience with maintaining ISO accreditation would be a valuable addition to our team.
- A basic understanding of Software as a Service (SaaS) is beneficial.
- If you have some project management skills, that’s a bonus.
- Having insights into the NHS structure and the wider healthcare market would help in this role but is not essential.
If you are eager to join an organisation where you have more than just a job, but an opportunity to add value and develop yourself further, then apply today!
About us
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Equality, Diversity, and Inclusion
At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do. Optum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team.
Service Relationship Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Relationship Manager
✨Tip Number 1
Familiarise yourself with the ITIL framework, as this is crucial for a Service Relationship Manager role. Understanding its principles will help you demonstrate your capability in managing service delivery effectively.
✨Tip Number 2
Build your knowledge of the healthcare sector, particularly the NHS structure and how it operates. This insight will enable you to engage more meaningfully with stakeholders and understand their needs better.
✨Tip Number 3
Practice your communication and influencing skills. Role-play scenarios where you handle customer complaints or service escalations, as these are key aspects of the job that require finesse and confidence.
✨Tip Number 4
Network with professionals in the healthcare technology space. Attend relevant events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Service Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management, particularly within an ITIL framework. Emphasise your communication skills and any experience you have with customer relationship management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed service relationships in the past and how you can contribute to Optum's mission of improving health outcomes.
Showcase Relevant Skills: Clearly outline your skills related to data analysis, project management, and maintaining ISO accreditation. If you have insights into the NHS structure or the healthcare market, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Service Relationship Manager role.
How to prepare for a job interview at JR United Kingdom
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Relationship Manager. Familiarise yourself with the key tasks mentioned in the job description, such as leading service review meetings and handling escalations. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since strong communication and influencing skills are crucial for this role, prepare examples of how you've successfully built relationships with customers or stakeholders in the past. Be ready to discuss specific situations where your communication made a positive impact.
✨Highlight Continuous Improvement Experience
The role requires identifying and implementing continual improvements. Think of instances where you've analysed data to spot opportunities for improvement and be prepared to share these examples. This will show your proactive approach to enhancing service quality.
✨Research Optum and the Healthcare Market
Familiarise yourself with Optum's products, services, and recent developments in the healthcare sector. Understanding the company's mission and how it fits into the wider healthcare landscape will allow you to align your answers with their goals and values.
