Service Operations Manager (Learning Disabilities)

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. Ensuring welfare and compliance with standards, statutory, and contractual requirements. The role involves operating within a legislative framework, promoting values and care ethos within the team and home. The area Service Manager will oversee and support managers for five supported living projects and community activities for adults and children of Lynton Community Care. The Service Manager reports directly to the Registered Individual.

Key Responsibilities:

• Responsible for assessments, liaising with previous care teams, families, and advocates to develop personalized care and risk management plans.
• Maintain good communication and relationships with service users, relatives, and professionals involved in care.
• Ensure compliance with relevant statutory requirements and best practices, including the Health and Social Care Act 2008, Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
• Maintain effective control of the homes, ensuring environmental health, infection control, and health and safety legislation are followed.
• Conduct risk assessments, fire checks, and maintain a safe environment.
• Work with CIW to understand Fundamental Standards and carry out statutory notifications as required.
• Manage all legal and statutory documentation related to the home, including insurance and enrollment documents.
• Document maintenance issues and ensure appropriate actions are taken.
• Monitor and investigate complaints, generate reports, and implement corrective actions and improvements.
• Assist in recruiting, inducting, and training staff, supporting a culture of openness and honesty.
• Hold regular staff meetings, support staff development, and provide supervision opportunities.
• Build positive relationships with staff, ensuring effective communication.
• Participate in disciplinary processes, including suspensions and investigations, in consultation with HR if needed.
• Manage staff scheduling, rotas, absences, holidays, and sickness.
• Oversee medication management, including ordering, booking, disposal, and auditing.
• Manage budgets and monitor expenditure, including petty cash, food shopping, and activity budgets.
• Safeguard service users and address safeguarding issues.
• Handle applications for Deprivation of Liberty Safeguards and work with personal representatives to ensure legal compliance.
• Be on call out of hours for advice and incident response.
• Attend supervision and engage in Continuing Professional Development (CPD).
• Contribute to strategic decisions and business growth.
• Perform other duties as determined by the Director, appropriate to your skills and competence.
• Manage budgets and financials.
• Write and audit behavioral reports and compile necessary documentation.

The Service Manager must possess skills and qualifications to support both adults and children with learning disabilities.