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- Tasks: Provide 1st line technical support and manage customer queries effectively.
- Company: Join an award-winning IT Managed Service Provider with a dynamic team.
- Benefits: Enjoy a salary up to £30,000 and support for certifications.
- Why this job: Be part of a fast-paced environment where your problem-solving skills shine.
- Qualifications: Experience in customer service and technical support is essential.
- Other info: Work confidently with multi-site clients and enjoy excellent corporate perks.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer. They are looking for a dynamic and ambitious individual who prides themselves on providing a high level of delivery and expertise in their performance. The successful candidate will have experience working in a fast-paced environment, be able to work to tight deadlines, and be confident in offering excellent customer service.
Role & Responsibilities:
- Responding to inbound calls effectively
- Logging customer issues, queries, and requests into the internal ticket management system
- Providing 1st line Server, Network, & Desktop technical support
- Conducting hardware configurations and software installations
- Managing and working to internal and customer SLAs, escalating problems when necessary
- Creating and maintaining infrastructure documentation tailored to individual clients' needs
- Taking proactive end-to-end ownership to resolve issues when they arise
- Managing client expectations through clear communication
- Supporting Active Directory, MS Windows, and Office 365
- Providing customer-facing support
- Working confidently to client Service Level Agreements (SLAs)
- Supporting broader service delivery functions
- Supporting multi-site clients confidently
- Being an analytical problem solver who can work autonomously
Package:
- Salary up to £30,000
- Support with Certifications
- Many more excellent benefits
Service Desk Analyst employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT support tools and ticket management systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your technical skills related to Active Directory, MS Windows, and Office 365. Having practical examples of how you've used these technologies in previous roles will show your capability to handle the responsibilities of the position.
✨Tip Number 3
Prepare for scenario-based questions that assess your problem-solving abilities. Think of specific instances where you successfully resolved customer issues, as this will highlight your analytical skills and customer service focus.
✨Tip Number 4
Research the company’s values and recent achievements. Being able to align your personal values with theirs and discussing their award-winning status can demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 1st line roles. Emphasise your ability to work under pressure and provide excellent customer service, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to manage client expectations effectively.
Highlight Technical Skills: Clearly list your technical skills related to server, network, and desktop support. Include any experience with Active Directory, MS Windows, and Office 365, as these are crucial for the position.
Showcase Communication Skills: In your application, provide examples of how you've successfully communicated with clients or team members in previous roles. This will demonstrate your ability to manage client expectations and provide clear support.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, excellent customer service is key. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to communicate clearly and effectively.
✨Demonstrate Technical Knowledge
Familiarise yourself with the technologies mentioned in the job description, such as Active Directory, MS Windows, and Office 365. Be ready to discuss your experience with these systems and any relevant troubleshooting techniques you've used.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to resolve technical issues under pressure. Think about how you would approach these situations and be ready to articulate your thought process.
✨Understand SLAs and Their Importance
Since the role involves managing client expectations through SLAs, make sure you understand what SLAs are and why they matter. Be ready to discuss how you would ensure compliance with these agreements while providing excellent service.
