Senior Microsoft Azure Technical Engineer

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Senior Microsoft Azure Technical Engineer, United Kingdom

Client:

Bytes Software Services

Location:

Job Category:

Other

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EU work permit required: Yes

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfill your career goals. We foster a culture of innovation, collaboration, recognition, and inclusivity and offer a wide range of benefits to support staff wellbeing.

Your Future Starts Here

Purpose of Job:

We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that escalate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure.

Bytes is looking to expand its customer-facing Microsoft Support Desk after another year of impressive growth. Our collaborative and solution-led approach means our customers rely on us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success.

Success in this role requires working as part of a close-knit team with a customer-centric service focus. You will work closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance, leadership, technical excellence, and continual service improvement.

Communication and collaboration are paramount; you will work closely with internal teams and external clients, engaging and collaborating regularly.

Key Responsibilities:

• Take ownership of requests raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all Azure services and manage until resolution.
• Provide prompt and accurate feedback to customers or CSP resellers, ensuring they feel included throughout the ticket lifecycle via phone, email, or Teams.
• Provide direct 3rd line escalation support for Bytes VIP customers, CSP Expert customers, and Azure Managed Services customers.
• Follow standard procedures for proper escalation of unresolved issues to internal teams.
• Manage and prioritize open and unresolved Azure tickets, liaising with all third parties.
• Troubleshoot and resolve complex incidents and service requests escalated from support teams. Analyze and diagnose issues related to Azure infrastructure and services.
• Maintain up-to-date documentation on Azure configurations, incident resolutions, and SOPs.
• Collaborate with other IT teams and stakeholders for smooth operations and Azure service integration, working with Microsoft Azure support for vendor escalations.
• Stay current with Azure updates, features, and industry best practices. Participate in continuous improvement initiatives.

Qualifications, Experience, & Skills:

Professional Experience:

• Microsoft Data Fundamentals (DP-900) – Essential
• Microsoft Azure Security Engineer (AZ-500) – Essential
• Microsoft Cybersecurity Architect (SC-100) – Desirable

Other Requirements:

• 6+ years in a technical support role dealing with Microsoft Cloud services – Essential
• Knowledge of Microsoft Azure services including VMs, Entra, Networking, Storage, SQL Database, App Services, AKS – Essential
• Understanding of Azure networking concepts like Virtual Networks, NSGs, Load Balancer, Application Gateway, Firewall – Essential
• Ability to advise on Azure solutions to meet client requirements – Essential
• Troubleshooting complex networking issues and connectivity between on-premises and Azure – Essential
• Knowledge of Azure security features such as Security Centre, Key Vault, Azure Policy, RBAC – Essential
• Experience with Azure Backup and Site Recovery – Essential
• Strong communication skills for interacting with customers and stakeholders – Essential
• Experience working in a Microsoft Partner Centre and Lighthouse – Essential
• Knowledge of Azure Entra, Information Protection, IRM, SSO, MFA, and related technologies – Essential
• Ability to create detailed technical documentation – Essential
• Experience automating tasks using ARM templates & JSON – Essential
• Knowledge of Hyper-V, VMware, and on-prem servers – Essential
• Good understanding of Microsoft 365 Admin Portal and O365 – Desirable
• Experience handling Out of Hours requests – Desirable

Core Competencies & Skills:

• Proactive, independent, and agile work approach
• Ability to work independently and in teams, with a focus on continuous learning
• Excellent communication skills for engaging with senior stakeholders and teams
• Innovative problem-solving skills to meet SLAs
• Strong organizational skills and multitasking ability
• Ownership of tasks and driving team objectives
• Ability to advise on Azure services across departments
• Motivated to find solutions and automate processes
• Detailed note-taking and documentation skills
• Willingness to utilize training resources for continuous improvement

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