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- Tasks: Lead a team to optimise the order-to-cash process for major retail accounts.
- Company: Join a leading global scale-up business known for innovation and growth.
- Benefits: Enjoy a competitive salary, 20% bonus, and hybrid work options.
- Why this job: Be part of a dynamic environment that values operational excellence and team coaching.
- Qualifications: Leadership experience in order management or logistics is essential.
- Other info: This role offers a high-impact opportunity within a fast-growing global brand.
The predicted salary is between 36000 - 60000 £ per year.
Location: Leeds (Hybrid – 3 days in office)
Salary: Competitive + 20% Bonus
Pod Talent is working with a leading global scale-up business to find a Senior Manager – Sales Operations & Order Management, based in Leeds. This leadership role focuses on optimizing the order-to-cash process across major retail accounts, within a dynamic, fast-paced, and innovative environment. If you excel at operational excellence and team coaching, this could be your next opportunity!
Key Responsibilities:- Lead 3 Team Leaders and a broader team to ensure a smooth order-to-cash process across UK and EU retail accounts.
- Manage the entire order lifecycle, from creation to shipment and processing, ensuring timely delivery.
- Collaborate with cross-functional teams (IT, Sales, Supply Chain) to resolve operational issues and improve systems.
- Monitor metrics such as On-Time Delivery, Chargebacks, and Penalties to enhance customer experience and performance.
- Implement cost-saving and efficiency initiatives to increase revenue and reduce workload.
- Oversee retailer compliance, including chargebacks and penalty management.
- Support system enhancements, process testing, and new technology implementation to improve operations.
- Leadership experience managing teams in order management, logistics, or retail operations.
- Knowledge of the full order-to-cash cycle, EDI processes, and supply/demand collaboration.
- Strong analytical and problem-solving skills, with KPI-driven process improvement experience.
- Results-oriented with the ability to operate under pressure in a high-growth environment.
- Excellent collaboration and influence skills across departments.
- Experience with retailer optimization initiatives is a plus.
This role offers a high-impact leadership opportunity within a fast-growing, innovative global brand.
Senior Manager - Customer Operations (B2B Order Management) employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Customer Operations (B2B Order Management)
✨Tip Number 1
Familiarise yourself with the order-to-cash process and be prepared to discuss your experience in optimising it. Highlight any specific metrics you've improved in previous roles, as this will demonstrate your capability to enhance performance.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Be ready to discuss your approach to coaching and developing team members, as this is crucial for the role.
✨Tip Number 3
Research the company’s current operations and any recent news related to their order management processes. This knowledge will help you engage in meaningful conversations during interviews and show your genuine interest in the role.
✨Tip Number 4
Network with professionals in the B2B order management field, especially those who have experience in retail operations. This can provide you with insights into industry trends and may even lead to referrals that could strengthen your application.
We think you need these skills to ace Senior Manager - Customer Operations (B2B Order Management)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order management, logistics, and team leadership. Use specific examples that demonstrate your ability to optimise processes and lead teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the key responsibilities mentioned in the job description, particularly your experience with the order-to-cash process and cross-functional collaboration.
Highlight Relevant Metrics: When detailing your past achievements, include quantifiable metrics that showcase your success in improving KPIs such as On-Time Delivery and cost-saving initiatives. This will help demonstrate your results-oriented approach.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Leadership Skills
As a Senior Manager, you'll be expected to lead teams effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others.
✨Understand the Order-to-Cash Process
Make sure you have a solid grasp of the order-to-cash cycle, including EDI processes. Be ready to discuss how you've optimised this process in previous roles and any challenges you've faced.
✨Demonstrate Analytical Thinking
This role requires strong analytical skills. Prepare to discuss specific metrics you've monitored in past positions, such as On-Time Delivery or Chargebacks, and how you've used data to drive improvements.
✨Prepare for Cross-Functional Collaboration
Collaboration is key in this role. Think of examples where you've worked with IT, Sales, or Supply Chain teams to resolve issues or implement new systems, and be ready to share these experiences.
