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For Companies At a Glance
- Tasks: Support clients, manage workstations, and engage in technical projects.
- Company: Join a high-profile organisation recognised as a leader in its field.
- Benefits: Enjoy comprehensive training, development opportunities, and a supportive team environment.
- Why this job: Perfect for tech enthusiasts eager to learn and grow in a dynamic setting.
- Qualifications: Strong IT support experience, excellent communication skills, and a passion for problem-solving.
- Other info: This role requires on-site presence five days a week.
The predicted salary is between 36000 - 60000 £ per year.
A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:
- Strong experience in IT support.
- Professional, friendly approach with the ability to perform well under pressure.
- Punctual, good attention to detail.
- Excellent written and verbal communication skills.
- Good troubleshooting/problem solving skills.
- Enthusiastic to learn and develop skills.
- Network & Firewall knowledge and troubleshooting.
- Windows server administration.
- Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.
Duties are as follows:
- Supporting clients and ensuring ticketing process is followed and clients kept informed.
- Diagnostics of support cases with the help and support of the rest of the team.
- Proactive maintenance of client networks using our proactive support tools.
- Managing new workstation builds and user setups.
- Engaging in technical projects, meeting clients and delivering onsite time with the team.
- Working with the team to implement policy and procedure.
- Helping train and develop junior team members.
Excellent benefits package including comprehensive training and development! Please note, this is on site 5 days per week.
Senior IT/Desktop Support Analyst x 2 - New (REFBJ24) employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT/Desktop Support Analyst x 2 - New (REFBJ24)
✨Tip Number 1
Familiarise yourself with the latest trends in IT support and desktop management. Being knowledgeable about current technologies, especially in network and firewall troubleshooting, will help you stand out during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully diagnosed and resolved IT issues. This will demonstrate your capability to handle the responsibilities of the role effectively.
✨Tip Number 3
Engage with the company’s online presence. Follow them on social media and participate in discussions related to their projects or industry. This can provide insights into their culture and values, which you can reference in conversations.
✨Tip Number 4
Network with current or former employees of the organisation. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach when discussing your fit for the role.
We think you need these skills to ace Senior IT/Desktop Support Analyst x 2 - New (REFBJ24)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong experience in IT support, troubleshooting skills, and any relevant knowledge of network and firewall management. Use specific examples to demonstrate your professional and friendly approach.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to perform well under pressure and your eagerness to learn and develop new skills. Relate your experiences to the duties listed in the job description.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure that your application is free from errors and clearly conveys your points. Consider including examples of how you've effectively communicated in previous roles.
Highlight Technical Proficiency: Emphasise your knowledge of Windows server administration and any experience with virtualisation software or cloud services like Azure or AWS. This will show that you have the technical skills necessary for the position.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT support, particularly in areas like Windows server administration and troubleshooting. Highlight any specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Communication Skills
Since excellent written and verbal communication is crucial for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate with clients about their issues.
✨Emphasise Teamwork and Collaboration
This position involves working closely with a team, so be ready to share examples of how you've successfully collaborated with others in the past. Discuss your approach to training junior team members as well.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you had to troubleshoot a complex issue and be ready to walk the interviewer through your thought process.
