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- Tasks: Provide top-notch desktop support and troubleshoot IT issues for users in London and EMEA.
- Company: Join a leading global investment banking advisory firm with a strong reputation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a proactive team that values creativity and enhances user experience.
- Qualifications: Experience in desktop support, especially with C-suite clients, is preferred.
- Other info: Ideal for self-starters who thrive in an agile ITIL environment.
The predicted salary is between 48000 - 72000 £ per year.
Our client is a premier global independent investment banking advisory firm headquartered in New York with offices across North America, Europe, the Middle East, and Asia.
We are seeking an on-site Desktop Support Engineer to join our team in London. The successful candidate will provide technical desktop support across London and EMEA offices, ensuring a seamless IT experience and delivering top-tier customer service. Experience supporting C-suite clients in an agile ITIL environment is preferred. We are looking for a self-starter who demonstrates proactive IT management.
Main Responsibilities:- Handle IT hardware incidents and tasks for internal end users (primarily Lenovo/Apple).
- Perform advanced troubleshooting, diagnose, and resolve problems, including repairing or replacing parts, and deploying temporary equipment as needed.
- Provide printer support and configuration.
- Procure and configure EUC hardware.
- Manage hardware asset lifecycle and refresh (CMDB).
- Support video conferencing systems.
- Collaborate with internal support teams and external providers to resolve issues across EMEAPAC.
- Possess high-level knowledge of hardware, software, security, networks, storage, and some understanding of Service Desk processes.
- Experience with problem and change management processes.
- Contribute to process and procedure improvements.
- Extensive experience with ServiceNow ITSM, including incident, request, and CMDB management.
- Guide users on software and hardware operation.
- Identify procedural gaps and update documentation accordingly.
- Coordinate with the Front of House team for room setup and scheduling.
- Propose innovative ideas to enhance operational quality.
- Proven experience as a Desktop Support Engineer or Support Technician in a corporate setting.
- Support experience with MS Teams, Zoom, Intune, Citrix, VoIP, Microsoft Exchange Online, LANDesk.
- Experience in creating and managing processes and procedures.
- Ownership of issues throughout their lifecycle.
- Proficiency with reporting tools such as ServiceNow, Excel, Power BI.
- Energetic, motivated, organized, and self-driven.
- Excellent oral and written communication skills.
- Experience with incident, request, and problem tracking software (preferably ServiceNow).
- Intermediate management of Active Directory and MS Exchange.
- Understanding of mobile device management (preferably MS Intune).
- Troubleshooting mobile devices (iOS and Android).
- Knowledge of systems management tools (preferably LANDESK).
- Reinstalling OS using imaging software.
- Understanding of two-factor authentication.
- Support and troubleshoot voice systems (Avaya preferred).
- Use antivirus and malware software to clean PCs.
- Set up and troubleshoot video conferencing and AV hardware.
- Install and troubleshoot conference phones (analog and IP).
- Support end-user remote access solutions (preferably Citrix).
- Basic networking knowledge.
- Proficiency with Excel, including pivot tables and formulas.
- Experience in the financial industry.
- Security certifications.
- Understanding of Group Policy design, management, and implementation.
Senior Desktop Support Technician employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Desktop Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as ServiceNow, MS Teams, and Citrix. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the investment banking sector or those who work in desktop support roles. Attend industry meetups or online forums to gain insights and potentially get referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with C-suite clients and how you've handled high-pressure situations. Demonstrating your ability to provide top-tier customer service will be crucial during interviews.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of past incidents you've resolved. Highlight your proactive approach to IT management and any process improvements you've implemented in previous roles.
We think you need these skills to ace Senior Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Desktop Support Engineer. Focus on your technical skills, especially with tools like ServiceNow, MS Teams, and any experience with C-suite clients.
Craft a Strong Cover Letter: In your cover letter, emphasise your proactive IT management approach and your ability to handle hardware incidents. Mention specific examples of how you've improved processes or resolved complex issues in previous roles.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as troubleshooting mobile devices, managing Active Directory, and using reporting tools like Power BI. This will demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your experience with specific tools and technologies mentioned in the job description, such as ServiceNow, MS Teams, and video conferencing systems. Highlight any relevant projects or challenges you've tackled in previous roles.
✨Demonstrate Customer Service Excellence
Since the role involves supporting C-suite clients, emphasise your ability to provide top-tier customer service. Share examples of how you've handled difficult situations or provided exceptional support in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle specific IT incidents or challenges, particularly those related to hardware troubleshooting and user support.
✨Highlight Your Proactive Approach
The company is looking for a self-starter who can manage IT proactively. Discuss instances where you've identified issues before they became problems or contributed to process improvements in your previous roles.
