Senior Dealer Operations Manager, warrington, cheshire
Senior Dealer Operations Manager, warrington, cheshire

Senior Dealer Operations Manager, warrington, cheshire

Warrington Full-Time 60000 - 100000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead dealership operations to boost vehicle sales and enhance customer service.
  • Company: Join Nissan, a global leader in the automotive industry committed to innovation and diversity.
  • Benefits: Enjoy a comprehensive benefits package, including medical, mental health support, and unique employee perks.
  • Why this job: Make a real impact with autonomy while driving change in a dynamic environment.
  • Qualifications: Bachelor’s degree required; 6+ years of marketing and sales experience in the automotive industry preferred.
  • Other info: Expect extensive travel (over 75%) and opportunities for career growth across departments.

The predicted salary is between 60000 - 100000 ÂŁ per year.

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Senior Dealer Operations Manager – Minneapolis, Warrington, Cheshire

Client:

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

Location(s): Minneapolis

Job Schedule: Full-time

Degree Level: Bachelors

Sponsorship: No

Supports assigned dealerships’ sales operations to achieve all district’s new vehicle wholesale and retail sales objectives including commercial. In addition, promotes and supports all customer service and sales enhancing programs such as CPO and rental programs. Assesses sales operations through routine contact and site visits. Identifies areas of improvement and motivates dealership sales management to make improvements and take corrective actions to drive sales. Helps identify best in class dealerships’ practices and recommends incorporation into programs and policies. Works with Fixed Operations Manager counterpart to synergize operations. Provides logistical support relating to market representation changes and issues affecting assigned dealerships as directed by AGM. Cooperates with other districts to maximize national sales efforts.

Districts may consist of 8 to 19 Dealerships depending on complexity and geographic factors.

A Day in the Life:

The following job function statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.

Drive vehicle wholesale objectives through effective retail operations consulting; demonstrating potential ROI on sales; accentuating special wholesale promotions and reward opportunities; promoting optimum car mix and car flow and negotiating special accommodations for dealerships. Conducts routine dealership visits to review operations and to meet with vehicle sales staff, management and Dealer Principal to assess all aspects of sales operations to drive meeting of wholesale and retail objectives.

Routinely reviews sales reports and financial statements with dealer sales management to monitor financial strength and compliance with company standards and agreements. Monitors cash flow, inventory, and capital. Questions accuracy and accounting if needed. Assists AGM and dealership management to improve financial strength through increased vehicle sales and effective inventory management.

Reviews and monitors marketing and advertising plans for dealerships and assesses current effectiveness of their efforts. Suggests new marketing programs and techniques providing proven results. Demonstrates potential positive impact to dealerships financial statements to achieve dealership “buy-in” and support. Routinely reviews sales reports demonstrating success or failure of marketing efforts and expenditures.

Maintains awareness of competing dealerships in assigned market. Analyzes market registration information and incorporates market expansion opportunities into assigned dealerships to maximize sales. Incorporates impact of newly opened and closed dealerships in assigned district into marketing and sales plans to maximize dealership sales.

Understands other external consultant’s services currently utilized or considered by dealership. Demonstrates value of Nissan/Infiniti programs and advice in comparison. Develops advertising and promotion plans to counter negativity resulting from any warranty issues.

Educates and enlightens dealership personnel on current incentive programs for customers, sales associates, and dealership and ensures that they comply with rules and requirements for incentive payments. Analyze reports and sales results and demonstrate programs’ financial impacts on dealerships to management.

Promotes awareness of the commercial NV and incentives for the dealership. Ensure they understand the vehicle’s versatility and process for adapting the vehicle for the customer. Train dealership in processes and techniques for sourcing, tracking and promoting the vehicle.

Monitors inventories on dealership lots and reviews day supply reports with dealerships. Analyzes dealerships car mix demands. Proposes adjustments within 3 month ordering constraints to enhance future sales through improved car mix. Shares insights on assigned dealership changing model demands with Regional management and Vehicle Operations Manager to help achieve the most efficient regional model allocations. Address aged inventory issues and discuss sales and marketing plans to move vehicles. Encourages sales of commercial vehicles, fleet vehicles, electric vehicles and other specialty lines. Alerts sales specialists regarding opportunities with assigned market.

Coordinates with Rgl Customer Experience team on analysis of quality of customer interface and service practices in dealerships’ vehicle sales operations. Participates in CSS reviews and addresses identified issues with dealerships. Identifies and clones best practices. Monitors staff performance through real-time technology tools and customer satisfaction scores. Develops action plans with dealerships to enhance customer satisfaction and correct poor habits. Monitor levels and amount of service staff training and expertise. Promote Technician certification training and supports recognition and achievements. Understands sources of customer complaints and addresses with management.

Identifies and evaluates human resource issues in dealerships. Advises and assists management with correcting management and staff performance through plans for documentation, feedback, coaching, and training. Recommends staff changes and terminations as appropriate. Identify causes for high levels of staff turnover and addresses issues with appropriate level of management.

Supports dealership, district, region and national efforts by presence and assistance at auto shows and special events promoting brands and sales.

Assists AGM with Market Representation related issues and actions within assigned dealerships.

Who We’re Looking for:

The following statements reflect the minimum skills and abilities required of the qualified applicant.

Education: Bachelor’s Degree in Business or related field required.

Experience:

Sr. Dealer Operations Mgr: A minimum of 6 years of progressive Marketing and Sales experience for the senior level, including a minimum of 3 years of analytical experience in various specialties of the automotive industry:

  • Marketing
  • Parts & Service
  • DND
  • Market Analytics
  • Distribution
  • Customer Satisfaction/Experience
  • Advertising & Promotions
  • Warranty
  • Carflow, Mix Mgmt
  • Manufacturing

Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position.

At least 2 or more years of experience within a previous dealer contact support role such as WDM, FOM, FSM or DOM role (or equivalent dealer contact) is required for advancement to the senior level.

Previous experience supervising others and previous experience in a sales capacity is desirable.

Dealer Operations Mgr: A minimum of 4 years of progressive Marketing and Sales experience, including a minimum of 2 years of analytical experience in various specialties of the automotive industry including:

  • Marketing
  • Parts & Service
  • Market Analytics
  • Distribution
  • Customer Satisfaction/Experience
  • Advertising & Promotions
  • Warranty
  • Carflow, Mix Mgmt
  • Manufacturing

Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position.

Previous experience in a sales capacity is desirable.

Knowledge, Skills and Abilities:

  • Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products. Additional knowledge of sales related systems.
  • Ability to prioritize own schedules and organize workload effectively with minimal daily supervision.
  • Ability to function effectively and remain productive in a virtual office environment.
  • Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships.
  • Dedication to meeting the expectations and requirements of internal and external customers.
  • Attentive to others opinions and perspectives.
  • Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises.
  • Result driven even in the face of resistance or setbacks.
  • Ability to present ideas and analysis in an effective manner.
  • Ability to understand the complexities of situations and solicit assistance from others as needed.

Physical Requirements

The physical requirements described below are representative of those an employee must normally meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.

Travel:
More than 75% day and overnight domestic travel.

Position requires residence within assigned district.

What You’ll Look Forward to as a SR DOM at Nissan:

Career Growth: Gain access to immense career path options to grow at Nissan with international & domestic career growth opportunities + cross-departmental career opportunities available on a regular basis.

Autonomy and Impact: You’ll have real autonomy to drive changes in the business and the opportunity to develop and expand your skills. From day one you’ll have responsibility to tackle problems and use your unique problem-solving approach with support from your team to solve challenges across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

Nissan is an Equal Employment Opportunity (EEO) employer and is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business.

Join us as we carry our commitment to diversity and inclusion into the future.

Aurora, Illinois, United States of America

Salary Range:

$87,978.00 – $172,830.00

#J-18808-Ljbffr

Senior Dealer Operations Manager, warrington, cheshire employer: JR United Kingdom

At Nissan, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and innovation. As a Senior Dealer Operations Manager in Warrington, Cheshire, you'll enjoy comprehensive benefits, including a robust career development program and unique perks like vehicle discounts, all while working in a supportive environment that values diversity and inclusion. Join us to make a meaningful impact in the automotive industry and advance your career with a company that truly invests in its people.
J

Contact Detail:

JR United Kingdom Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Dealer Operations Manager, warrington, cheshire

✨Tip Number 1

Familiarize yourself with the latest trends in the automotive industry, especially regarding dealer operations and sales strategies. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your expertise.

✨Tip Number 2

Network with professionals in the automotive sector, particularly those who have experience in dealer operations management. Attend industry events or join relevant online forums to build connections that could lead to referrals.

✨Tip Number 3

Prepare to discuss specific examples of how you've driven sales improvements in previous roles. Highlight your analytical skills and ability to implement effective marketing strategies that align with dealership goals.

✨Tip Number 4

Research Nissan's current market position and their dealer support programs. Understanding their unique selling propositions will allow you to tailor your approach and show how you can contribute to their success.

We think you need these skills to ace Senior Dealer Operations Manager, warrington, cheshire

Analytical Skills
Sales Operations Management
Customer Satisfaction Analysis
Financial Reporting
Inventory Management
Marketing Strategy Development
Effective Communication
Problem-Solving Skills
Team Leadership
Negotiation Skills
Market Analysis
Performance Monitoring
Training and Development
Relationship Building
Project Management

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in dealer operations and sales management. Use specific examples from your past roles that demonstrate your ability to drive sales and improve dealership performance.

Craft a Compelling Cover Letter: In your cover letter, express your passion for the automotive industry and how your skills align with the responsibilities of the Senior Dealer Operations Manager role. Mention your analytical experience and how it can benefit the company.

Highlight Relevant Skills: Emphasize your knowledge of marketing, customer satisfaction, and financial analysis in your application. Make sure to include any experience you have with dealership operations and your ability to influence others positively.

Showcase Your Achievements: Include quantifiable achievements in your application, such as sales growth percentages or successful marketing campaigns you've led. This will help demonstrate your impact in previous roles and your potential value to the company.

How to prepare for a job interview at JR United Kingdom

✨Understand the Role

Make sure you have a clear understanding of the Senior Dealer Operations Manager role. Familiarize yourself with the key responsibilities, such as supporting dealership sales operations and assessing areas for improvement. This will help you answer questions confidently and demonstrate your knowledge.

✨Showcase Your Experience

Prepare to discuss your previous experience in marketing and sales within the automotive industry. Highlight specific achievements that align with the job requirements, especially your analytical skills and any relevant dealer contact support roles you've held.

✨Demonstrate Problem-Solving Skills

Be ready to provide examples of how you've tackled challenges in past roles. Discuss your approach to improving sales operations or enhancing customer satisfaction, as this aligns with the expectations of the position.

✨Ask Insightful Questions

Prepare thoughtful questions about the company's goals, culture, and the specific challenges faced by dealerships. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.

Senior Dealer Operations Manager, warrington, cheshire
JR United Kingdom
J
  • Senior Dealer Operations Manager, warrington, cheshire

    Warrington
    Full-Time
    60000 - 100000 ÂŁ / year (est.)

    Application deadline: 2027-03-13

  • J

    JR United Kingdom

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