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- Tasks: Drive strategic partnerships and manage customer analytics for major clients.
- Company: Join 15gifts, a leader in human-centered digital selling.
- Benefits: Enjoy remote work flexibility, healthcare perks, and generous holiday time.
- Why this job: Be part of an exciting growth phase and make a real impact with data-driven insights.
- Qualifications: Experience with SQL, strong communication skills, and a proactive mindset are essential.
- Other info: Diversity is valued; apply even if you don't meet every requirement.
The predicted salary is between 36000 - 60000 £ per year.
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Senior Customer Analyst, Watford, Hertfordshire
Client:
Reed- UNLIMITED
Location:
Watford, Hertfordshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
6
Posted:
06.03.2025
Expiry Date:
20.04.2025
Job Description:
At 15gifts, we believe in a more human approach to digital selling. We use sales psychology principles to empower users to make confident purchasing decisions online.
We’re seeking an experienced Senior Customer Analyst to drive strategic and data-led partnerships across some of our largest customers. In addition to our amazing customers, you’ll work closely with your partnered Customer Success Director to deliver value and customer outcomes for your group of strategic customers.
You’ll use your data-driven and commercially aware communication skills to ensure that our value is understood by all customers and lead the performance management and forecasting process for them.
You’ll be joining 15gifts at an exciting moment in our growth as we launch the upgraded version of our product in early 2025. You’ll manage our strategic customers through their transition from our current product to their upcoming upgrade. This role is key for helping navigate the transition period of 2025 and the expected growth in 2026 and beyond.
The person we’re looking for
- Experienced using SQL in a business environment
- A proactive, driven mentality and a desire to continuously improve processes
- Excellent at communicating analytics topics to a non-technical audience
- Can communicate data in a high-quality, professional way that aligns with brand guidelines
- Thrives working in a commercial environment
- Great at building strong relationships with internal and external stakeholders
- Capable of designing and implementing user-friendly analytics solutions that streamline complex commercial processes and calculations
You’ll be responsible for
- Managing the analytical relationship with a small group of our strategic customers with a combined ARR exceeding £3m
- Understanding and caring about the impact that the right insight, communicated in the right way, can drive in a business
- Data-driven and commercially aware communication to ensure that our value is understood by all customers, including within: renewals, proof of concepts, business reviews, risk situations, and growth opportunities
- Using SQL to manipulate data in a business setting, with a great eye for detail
- Building strong relationships at multiple levels and navigating complex organisational networks
- Having a strong commercial mindset and leading others to achieve goals and targets
- Bringing your knowledge to help continually build on our Customer Analytics strategy and best practices
This role can be done successfully on a more remote basis; however, you will need to attend our Brighton office 3 times a quarter.
Diversity is incredibly important to us. Research shows how people from marginalised groups are less likely to apply for a job unless they meet every requirement. However, these accountabilities are a guide, and, if you feel like this role could be for you and you don’t meet every criteria, please do apply. We’d love to hear from you.
Benefits include
- Employee Assistance Programme (confidential counselling)
- Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care)
- easitBrighton travel scheme (discounted public transport options)
- Cycle to work scheme
- 25 days holiday + bank holidays + your birthday off (rising to 28 after 3 consecutive years with the business & 30 after 5 years)
- Contributory pension scheme
Other extras in the office
- On-site changing rooms, showers and internal bike storage
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Senior Customer Analyst, watford, hertfordshire employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Analyst, watford, hertfordshire
✨Tip Number 1
Make sure to showcase your SQL skills during the interview. Prepare specific examples of how you've used SQL in previous roles to drive business insights and decisions. This will demonstrate your technical expertise and its practical application.
✨Tip Number 2
Focus on your communication skills, especially when discussing analytics with non-technical stakeholders. Practice explaining complex data concepts in simple terms, as this is crucial for the role and will set you apart from other candidates.
✨Tip Number 3
Highlight your experience in building relationships with both internal and external stakeholders. Be ready to discuss strategies you've used to navigate complex organizational networks and how these have led to successful outcomes.
✨Tip Number 4
Demonstrate your commercial mindset by preparing examples of how your analytical insights have contributed to business growth or improved processes. This will show that you understand the impact of data on business success.
We think you need these skills to ace Senior Customer Analyst, watford, hertfordshire
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Customer Analyst position. Make sure you understand the key responsibilities and required skills, especially around SQL usage and data communication.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the job requirements. Emphasize your experience with SQL, data analysis, and any previous roles where you've communicated complex analytics to non-technical audiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for data-driven decision-making and your proactive approach to improving processes. Mention specific examples of how you've successfully managed customer relationships and delivered value in past roles.
Highlight Your Communication Skills: In both your CV and cover letter, make sure to illustrate your ability to communicate analytics topics clearly and professionally. Provide examples of how you've built strong relationships with stakeholders and navigated complex organizational networks.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your SQL Skills
Since the role requires experience using SQL in a business environment, be prepared to discuss specific projects where you've utilized SQL. Highlight how your data manipulation skills have led to actionable insights and improved decision-making.
✨Communicate Clearly
You'll need to explain complex analytics topics to a non-technical audience. Practice simplifying your explanations and use relatable examples to demonstrate your ability to communicate data effectively.
✨Demonstrate Relationship-Building Skills
The role emphasizes building strong relationships with stakeholders. Prepare examples of how you've successfully navigated complex organizational networks and fostered collaboration in previous roles.
✨Emphasize Your Commercial Mindset
Show that you understand the commercial impact of your work. Discuss how your analytical insights have contributed to business growth or improved customer outcomes, aligning with the company's focus on driving value for strategic customers.
