Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive strategic partnerships and manage customer analytics for key clients.
- Company: Join 15gifts, a leader in human-centered digital selling.
- Benefits: Enjoy remote work flexibility, healthcare perks, and generous holiday time.
- Why this job: Be part of an exciting growth phase and make a real impact on customer success.
- Qualifications: Experience with SQL, strong communication skills, and a proactive mindset are essential.
- Other info: Diversity is valued; all applicants are encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Senior Customer Analyst, Crawley, West Sussex
Client:
Reed- UNLIMITED
Location:
Crawley, West Sussex, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
6
Posted:
06.03.2025
Expiry Date:
20.04.2025
Job Description:
At 15gifts, we believe in a more human approach to digital selling. We use sales psychology principles to empower users to make confident purchasing decisions online.
We’re seeking an experienced Senior Customer Analyst to drive strategic and data-led partnerships across some of our largest customers. In addition to our amazing customers, you’ll work closely with your partnered Customer Success Director to deliver value and customer outcomes for your group of strategic customers.
You’ll use your data-driven and commercially aware communication skills to ensure that our value is understood by all customers and lead the performance management and forecasting process for them.
You’ll be joining 15gifts at an exciting moment in our growth as we launch the upgraded version of our product in early 2025. You’ll manage our strategic customers through their transition from our current product to their upcoming upgrade. This role is key for helping navigate the transition period of 2025 and the expected growth in 2026 and beyond.
The person we’re looking for
- Experienced using SQL in a business environment
- A proactive, driven mentality and a desire to continuously improve processes
- Excellent at communicating analytics topics to a non-technical audience
- Can communicate data in a high-quality, professional way that aligns with brand guidelines
- Thrives working in a commercial environment
- Great at building strong relationships with internal and external stakeholders
- Capable of designing and implementing user-friendly analytics solutions that streamline complex commercial processes and calculations
You’ll be responsible for
- You’re responsible for managing the analytical relationship with a small group of our strategic customers with a combined ARR exceeding £3m
- You understand and care about the impact that the right insight, communicated in the right way, can drive in a business, and you’re a driven and proactive individual who wants to help their customers grow
- You’ll be responsible for data-driven and commercially aware communication to ensure that our value is understood by all customers, including within: renewals, proof of concepts, business reviews, risk situations and growth opportunities
- You have experience using SQL to manipulate data in a business setting, you have a great eye for detail and enjoy using data to solve a puzzle
- You are exemplary at relationship building at multiple levels and can navigate complex organisational networks – from building strong champions to nurturing relationships with executive sponsors
- You have a strong commercial mindset and are an expert at leading others to achieve goals and targets
- As one of the most experienced members of the team, you’ll be bringing your knowledge to help continually build on our Customer Analytics strategy and best practices
This role can be done successfully on a more remote basis; however, you will need to attend our Brighton office 3 times a quarter.
Diversity is incredibly important to us. Research shows how people from marginalised groups are less likely to apply for a job unless they meet every requirement. However, these accountabilities are a guide, and if you feel like this role could be for you and you don’t meet every criteria, please do apply. We’d love to hear from you.
Benefits include
- Employee Assistance Programme (confidential counselling)
- Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care)
- EasitBrighton travel scheme (discounted public transport options)
- Cycle to work scheme
- 25 days holiday + bank holidays + your birthday off (rising to 28 after 3 consecutive years with the business & 30 after 5 years)
- Contributory pension scheme
Other extras in the office
- On-site changing rooms, showers and internal bike storage
#J-18808-Ljbffr
Senior Customer Analyst, crawley, west sussex employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Analyst, crawley, west sussex
✨Tip Number 1
Familiarize yourself with SQL and data analytics tools. Since the role requires experience in using SQL in a business environment, brushing up on your SQL skills and understanding how to manipulate data effectively will give you an edge.
✨Tip Number 2
Focus on building strong relationships. The job emphasizes relationship building with both internal and external stakeholders, so think about ways to demonstrate your ability to connect and communicate effectively with diverse groups.
✨Tip Number 3
Prepare to discuss your experience with data-driven communication. Be ready to share examples of how you've successfully communicated complex analytics topics to non-technical audiences, as this is a key aspect of the role.
✨Tip Number 4
Show your proactive mentality. Highlight instances where you've taken initiative to improve processes or drive results in previous roles, as the company values a driven and proactive approach.
We think you need these skills to ace Senior Customer Analyst, crawley, west sussex
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Customer Analyst position. Make sure you understand the key responsibilities and required skills, especially around SQL usage and data communication.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the job requirements. Emphasize your analytical skills, relationship-building abilities, and any experience in a commercial environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for data analysis and customer success. Mention specific examples of how you've used data to drive business outcomes and how you can contribute to 15gifts' growth.
Highlight Your Communication Skills: Since the role requires excellent communication of analytics to non-technical audiences, provide examples in your application of how you've successfully communicated complex data insights in a clear and professional manner.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your SQL Skills
Since the role requires experience using SQL in a business environment, be prepared to discuss specific projects where you've utilized SQL. Highlight how your data manipulation skills have led to actionable insights and improved decision-making.
✨Communicate Clearly with Non-Technical Stakeholders
The ability to convey complex analytics topics to a non-technical audience is crucial. Practice explaining your past analytical work in simple terms, focusing on the impact it had on business outcomes and customer relationships.
✨Demonstrate Relationship-Building Skills
This position emphasizes strong relationship management. Prepare examples of how you've successfully built and maintained relationships with both internal teams and external clients, especially in challenging situations.
✨Emphasize Your Proactive Approach
The company values a proactive mentality. Share instances where you took the initiative to improve processes or drive results, showcasing your commitment to continuous improvement and customer success.
