Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support via phone, email, and in person.
- Company: Join a thriving company focused on growth and customer service excellence.
- Benefits: Enjoy training, career progression, and a vibrant company culture.
- Why this job: Perfect for those wanting to develop skills and build a long-term career.
- Qualifications: Experience in 2nd line support and knowledge of Active Directory required.
- Other info: Certifications like MCITP or CompTIA are a plus!
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. Providing a high level of customer service is pivotal to their Managed Services offerings. Therefore, the successful candidate will be a strong communicator, proficient via email, phone, and in person, with a person-centred approach. If you are looking to join a company where you can grow, develop your skills, and build a long-term career, this is the opportunity for you!
Responsibilities and Requirements:
- Experience in a 2nd line support capacity – telephone, email, etc.
- Knowledge of Active Directory
- Experience with Exchange
- Networking skills – DNS, Firewalls, Routers
Desired Skills:
- Certifications – MCITP, CompTIA, Network+
- Experience in an MSP environment
The company offers a great culture, paired with training and opportunities for progression.
Second Line Support Analyst employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Exchange. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your communication skills, as this role requires strong verbal and written abilities. Practising how to explain technical issues in simple terms can help you stand out during interviews.
✨Tip Number 3
If you have any relevant certifications like MCITP or CompTIA, be sure to highlight them in conversations. If you don’t have them yet, consider mentioning your plans to obtain these certifications to show your commitment to professional development.
✨Tip Number 4
Research the company culture and values before your interview. Understanding their approach to customer service and teamwork can help you tailor your responses to align with what they are looking for in a candidate.
We think you need these skills to ace Second Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support, particularly your skills with Active Directory and Exchange. Use specific examples to demonstrate your proficiency in customer service and technical support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and person-centred approach. Mention your relevant certifications like MCITP or CompTIA, and express your enthusiasm for the opportunity to grow within the company.
Highlight Relevant Experience: In your application, emphasise any previous roles in an MSP environment and your networking skills, such as knowledge of DNS, firewalls, and routers. This will show that you have the practical experience needed for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a support role.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Communication Skills
As a 2nd Line Support Analyst, strong communication is key. Be prepared to demonstrate your ability to explain technical issues clearly and concisely, whether it's through email or during the interview itself.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in a 2nd line support role. Share specific examples of how you've resolved issues, particularly with Active Directory and Exchange, as these are crucial for the position.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully troubleshot complex issues. The interviewer will be looking for your thought process and how you approach problem-solving in a high-pressure environment.
✨Express Your Desire for Growth
Since the company values career development, express your enthusiasm for learning and growing within the role. Mention any relevant certifications you have or plan to pursue, like MCITP or CompTIA, to show your commitment to professional development.
