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- Tasks: Lead SAP service delivery and ensure high-quality support for customers.
- Company: Join a dynamic team at RetailSolutions UK, focused on innovative SAP solutions.
- Benefits: Enjoy flexible working, competitive salary, and career development opportunities.
- Why this job: Be part of a supportive culture while working with cutting-edge SAP technologies.
- Qualifications: 7+ years in SAP management; ITIL knowledge is essential.
- Other info: Remote work options available; ideal for those passionate about technology.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of SAP systems and services across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers' business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement. In addition, you will be responsible for ensuring quality service transition for selected customer projects as they migrate to BAU support.
Key Responsibilities:
- Service Delivery Oversight: Ensure the effective and timely delivery of SAP services (including ECC, S/4HANA, BW, CAR, etc.), meeting SLAs and KPIs.
- Stakeholder Management: Act as the main point of contact between the SAP support team, internal business units, and external vendors. Ensure high levels of customer satisfaction.
- Incident & Problem Management: Oversee resolution of SAP-related incidents and problems, ensuring root cause analysis and continuous improvement.
- Change & Release Management: Coordinate SAP change requests, patches, and upgrades while minimizing disruption to business operations. Manage SAP service providers, ensuring contractual compliance, performance, and value delivery.
- Compliance & Security: Ensure SAP systems comply with internal policies, industry standards, and regulatory requirements. Drive initiatives to optimize SAP operations, enhance automation, and improve end-user experience.
Qualifications & Experience:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 7+ years of experience in SAP service management or a related role.
- Proven experience managing SAP systems (ECC, S/4HANA, etc.) and related services.
- Strong knowledge of ITIL practices and service management frameworks.
- Excellent communication, organizational, and leadership skills.
- Experience with vendor management.
- PMP, ITIL, or SAP certifications are a plus.
Preferred Skills:
- Familiarity with agile and DevOps principles.
- Ability to manage multi-site or global SAP operations.
- Experience in retail sector.
Why Join Us?
- Opportunity to work with cutting-edge SAP technologies.
- Supportive and inclusive company culture.
- Competitive salary and benefits package.
- Career growth and training opportunities.
SAP Service Delivery Manager - Location Flexible employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Service Delivery Manager - Location Flexible
✨Tip Number 1
Familiarise yourself with the specific SAP modules mentioned in the job description, such as ECC and S/4HANA. This knowledge will not only help you understand the role better but also demonstrate your commitment and expertise during discussions.
✨Tip Number 2
Network with current or former SAP Service Delivery Managers on platforms like LinkedIn. Engaging with professionals in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 3
Brush up on ITIL practices and service management frameworks, as these are crucial for the role. Consider joining relevant online forums or groups where you can discuss best practices and trends in SAP service delivery.
✨Tip Number 4
Prepare to discuss your experience with stakeholder management and vendor relations. Be ready to share specific examples of how you've successfully managed these relationships in previous roles, as this is a key aspect of the position.
We think you need these skills to ace SAP Service Delivery Manager - Location Flexible
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SAP service management, particularly with modules like ECC and S/4HANA. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of ITIL practices and your experience in stakeholder management. Explain how your background aligns with the responsibilities outlined in the job description.
Highlight Relevant Certifications: If you have any certifications such as PMP, ITIL, or SAP, make sure to mention them prominently in your application. These qualifications can set you apart from other candidates.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully managed incidents and problems in previous roles. This will demonstrate your capability in ensuring operational efficiency and customer satisfaction.
How to prepare for a job interview at JR United Kingdom
✨Understand SAP Systems
Make sure you have a solid grasp of the various SAP modules mentioned in the job description, such as ECC, S/4HANA, and BW. Be prepared to discuss your experience with these systems and how you've managed them in previous roles.
✨Showcase ITIL Knowledge
Since the role requires strong knowledge of ITIL practices, brush up on key ITIL concepts and be ready to explain how you've applied them in service management. Highlight any specific examples where your ITIL knowledge led to improved service delivery.
✨Demonstrate Stakeholder Engagement Skills
Prepare to discuss your experience in managing relationships with stakeholders. Think of examples where you acted as a point of contact between teams or vendors, and how you ensured high levels of customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions related to incident and problem management, change requests, and compliance. Practice articulating your thought process and decision-making skills in these situations, as they are crucial for the role.
