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For Companies At a Glance
- Tasks: Lead the implementation and optimisation of Salesforce Field Service across multiple businesses.
- Company: Join a dynamic team at Shape IT Recruitment, driving innovation in field service solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be a key player in transforming business operations with cutting-edge technology.
- Qualifications: 2+ years in Salesforce Field Service; certification preferred.
- Other info: UK or EU-based candidates with travel flexibility are encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
Following a strategic acquisition, my client is leading the rollout of Salesforce Field Service across multiple newly acquired businesses within their group. They are looking for a Salesforce Field Service Specialist to lead this effort — from hands-on implementation to continuous optimisation of the platform.
Key Responsibilities
- Deliver end-to-end implementations of Salesforce Field Service (FSL) across multiple business units.
- Configure and optimise scheduling policies, work rules, service objectives, resource management, and shift patterns.
- Support Dispatcher Console configuration and the management of the Service Appointment lifecycle.
- Deploy and customise the Field Service mobile app, including offline capabilities and technician support.
- Manage inventory tracking, return processes, and mobile workforce logistics.
- Act as the subject matter expert for SFS within the organisation, providing architectural and technical guidance.
- Collaborate with stakeholders to tailor SFS functionality to business requirements and continuously improve usability.
Requirements
- 2+ years' experience in Salesforce Field Service delivery.
- Strong knowledge of managed package installation, guided setup, and mobile architecture.
- Experience with SFS dispatcher console, bulk scheduling, preventive maintenance, and workforce optimisation.
- Understanding of field-based operations, resource planning, and mobile-first service strategies.
- Strong problem-solving and stakeholder management skills.
- Salesforce Field Service Consultant certification is highly desirable.
- UK or EU-based with fluent English and ability to travel occasionally.
Does this sound like you? Apply now and I will be in touch to discuss the role in further detail.
Salesforce Field Service Specialist employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Field Service Specialist
✨Tip Number 1
Familiarise yourself with the latest features and updates in Salesforce Field Service. Being knowledgeable about recent changes can help you stand out during discussions with potential employers.
✨Tip Number 2
Network with professionals in the Salesforce community, especially those who specialise in Field Service. Engaging in forums or attending webinars can provide insights and connections that may lead to job opportunities.
✨Tip Number 3
Consider obtaining the Salesforce Field Service Consultant certification if you haven't already. This credential not only enhances your resume but also demonstrates your commitment and expertise in the field.
✨Tip Number 4
Prepare to discuss specific examples of how you've optimised scheduling policies or improved service delivery in past roles. Real-world examples can showcase your problem-solving skills and practical experience.
We think you need these skills to ace Salesforce Field Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce Field Service. Focus on specific projects where you've delivered end-to-end implementations and mention any relevant certifications, like the Salesforce Field Service Consultant certification.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about Salesforce Field Service and how your skills align with the key responsibilities outlined in the job description. Use specific examples to demonstrate your problem-solving abilities and stakeholder management skills.
Showcase Relevant Experience: When detailing your work history, emphasise your 2+ years of experience in Salesforce Field Service delivery. Include any specific achievements related to configuring scheduling policies, managing service appointments, or optimising mobile workforce logistics.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Salesforce Field Service Specialist.
How to prepare for a job interview at JR United Kingdom
✨Know Your Salesforce Inside Out
Make sure you have a solid understanding of Salesforce Field Service, especially the features relevant to the role. Brush up on your knowledge of managed package installation and mobile architecture, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully solved complex problems related to field service delivery. Highlight how you approached the issue, the steps you took, and the positive outcomes that resulted.
✨Understand the Business Needs
Research the company and its recent acquisitions to understand their specific business needs. Be ready to discuss how you can tailor Salesforce Field Service functionality to meet those needs and improve usability across different business units.
✨Prepare for Stakeholder Management Questions
Since stakeholder management is crucial for this role, think of instances where you've effectively collaborated with various stakeholders. Be prepared to discuss how you navigated differing opinions and ensured everyone was aligned towards common goals.
