Risk and Compliance Manager

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Risk and Compliance Manager, London (City of London)

Client: Meraki Talent

Location: London (City of London), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

You will lead the customer success and governance functions within the Banking unit. Serving clients including regulated entities such as banks and non-bank financial institutions, this role is crucial in ensuring a seamless, high-quality client experience while maintaining regulatory compliance, governance, and operational integrity.

Core responsibilities include overseeing client onboarding, managing account lifecycles, driving risk and compliance frameworks, and championing service improvements.

1. Manage onboarding lifecycle for regulated entities, ensuring compliance and efficiency.
2. Serve as a subject matter expert on onboarding policies, regulations, and standards.
3. Guide clients in adopting digital transaction platforms and onboarding tools.
4. Gather feedback to improve systems and participate in testing and rollouts.
5. Identify and manage operational, compliance, and transactional risks.
6. Develop governance controls aligned with FCA, AML, and PSD2 standards.
7. Maintain risk registers and support audits and regulatory submissions.
8. Oversee client reviews and ensure KYB data accuracy.
9. Act as the main contact for client queries and escalations post-onboarding.
10. Build deep client relationships understanding their business and regulatory contexts.
11. Collect and analyze feedback for service and risk process improvements.
12. Draft and maintain customer service and governance policies.
13. Monitor regulatory changes to ensure compliance.
14. Lead incident management, root cause analysis, and remediation.
15. Document incidents and resolutions per governance frameworks.
16. Develop training for clients on secure transactions and compliance.
17. Educate internal teams on customer service and governance standards.
18. Track success and governance metrics like NPS and CSAT.
19. Prepare performance and compliance reports for leadership and regulators.
20. Ensure data adherence to GDPR and internal standards, maintaining confidentiality and security.
21. Identify client needs and opportunities for additional services within regulatory boundaries.
22. Collaborate with product and relationship teams for cross-sell and upsell.
23. Act as a liaison between clients and internal stakeholders.
24. Align client growth with customer excellence and governance standards.

For a confidential conversation, please call or email your application.

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