At a Glance
- Tasks: Lead and support Merchandisers to drive sales and improve customer service.
- Company: Join Dee Set, a leader in retail merchandising services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values innovation and exceptional customer experiences.
- Qualifications: Proven leadership skills and a passion for retail are essential.
- Other info: Applications close on February 26, 2025. EU work permit required.
The predicted salary is between 36000 - 60000 £ per year.
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Regional Performance Manager Portsmouth & West London, London (Uxbridge)
Client:
Dee Set
Location:
London (Uxbridge), United Kingdom
Job Category:
Other
EU Work Permit Required:
Yes
Job Views:
6
Posted:
21.02.2025
Expiry Date:
07.04.2025
Job Description:
Purpose of the Role:
The role of Regional Performance Manager within our retail team plays an important part in the success of the efficient day-to-day running of Merchandising services within all retail stores. You will lead and support Merchandisers to execute a retail plan to meet achievable goals to drive sales and profitability through the performance and development of multiple Merchandising Teams. At the heart of everything that we do is our customers; you need to ensure that every decision that is made delivers outstanding customer service, through effective leadership and continuous improvement. You must ensure that your team is operating in line with all company’s standards, policies and procedures whilst managing compliance and delivering consistent operational and commercial standards in all stores.
Responsibilities of the Role:
Key Areas:
- Implement and execute Retail plan whilst ensuring operating standards and principles are being maintained across your region to maximise results to achieve company targets.
- Delivering consistency and always seek to improve our service to internal and external customers through assessing trends and customer/staff feedback.
- Delivery of all KPI’s, through effective planning, by supporting and coaching individuals in order to meet business targets.
- Assess and review performance providing effective action planning with the Merchandising teams in order to deliver continuous improvement and team development.
- Accountability for monetary budget for payroll and expenses.
Leadership:
- Successfully deliver the Merchandisers Retail strategy.
- Monitor the sales performance of stores.
- Ensure that the visual merchandising proposition is delivered consistently in all stores.
- Manage the teams to deliver stock takes and stock loss within target, ensuring that the stock management processes are maintained to minimise markdowns, waste and availability.
- Communicate all business and regional objectives to your teams.
- Identify underperforming stores to develop and deliver a robust plan to drive performance within the region.
- Implement new ideas and keep a strong focus on continual improvements in the way we operate.
- Manage compliance in the delivery of all promotional and trading activity.
- Work with all stores and field teams, building relationships and supporting communication.
- Hold/Attend regular team meetings, delivering key business messages, celebrate success, share best practice and drive consistency across the region.
- Support in the development of new business opportunities.
- Lead and support in the development of new policies, procedures and technology.
- Develop a culture of teamwork, resilience and high performance.
People:
- Ensure that training, coaching and development of Merchandiser/Brand Ambassador colleagues is delivered in stores.
- Oversee the management of recruitment, colleague inductions and training in all Stores.
- Review and manage the performance and development of Merchandiser/Brand Ambassadors.
- Complete regular performance reviews with direct reports via the ‘one-to-one’ process.
- Deliver the labour model in all stores, managing absence and labour turnover accordingly.
- Manage HR down the line and deal with all HR matters.
- Achieve agreed KPI’s as set by the business.
Customer Service:
- Always role model exceptional customer service in store, engaging in communication with store management teams to build strong relationships.
- Ensure the team delivers, represents and always maintains exceptional standards of Dee Set and each store’s brand is championed in a smart and professional manner.
- Develop and maintain the image and perception of the Dee Set brand and ensure it is known both internally and externally for its exceptional service.
- All customer complaints are to be dealt with in a positive, efficient, and professional manner.
- Analysis of statistics and various other data to determine level of service and implement improvements.
- Keep up to date on company information and training information to improve own and team’s product knowledge on an ongoing basis.
Skills & Experience Required:
- Inspirational leader with a proven track record of delivering results.
- Strong leadership commercial acumen, decision making, people management and development are essential for this role.
- Articulate, credible and strong influencer, able to build and maintain strong relationships across all areas of the business.
- Able to develop and mentor others and lead by example.
- Ability to adapt in a consistently changing fast-paced retail environment requiring strong change management and resiliency skills.
- Attention to detail and a strong focus on customer service.
- Excellent self-motivation and time management skills.
- The willingness to be flexible and available to meet the demands of the business to be successful.
What’s on Offer:
Closing date for applications: Wednesday 26th February 2025
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Regional Performance Manager Portsmouth & West London, london (uxbridge) employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Performance Manager Portsmouth & West London, london (uxbridge)
✨Tip Number 1
Familiarize yourself with the retail landscape in Portsmouth and West London. Understanding local market trends and customer preferences will help you demonstrate your knowledge during interviews and show that you're ready to lead the team effectively.
✨Tip Number 2
Network with current or former employees of Dee Set on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams in a retail environment. Highlighting your leadership style and results-driven approach will resonate well with the hiring managers looking for an inspirational leader.
✨Tip Number 4
Stay updated on the latest trends in merchandising and customer service. Being able to discuss recent developments or innovative practices in these areas during your interview will showcase your commitment to continuous improvement and excellence.
We think you need these skills to ace Regional Performance Manager Portsmouth & West London, london (uxbridge)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and leadership. Focus on your achievements in driving sales, managing teams, and improving customer service, as these are key aspects of the Regional Performance Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your leadership style. Mention specific examples of how you've successfully led teams to achieve targets and improved operational standards in previous roles.
Highlight Key Skills: Emphasize skills such as commercial acumen, decision-making, and people management. Use concrete examples to demonstrate how you've applied these skills in past positions, particularly in fast-paced environments.
Showcase Customer Service Focus: Since customer service is at the heart of this role, include examples of how you've delivered exceptional service in previous jobs. Discuss any initiatives you've led that improved customer satisfaction or engagement.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Leadership Skills
As a Regional Performance Manager, strong leadership is key. Be prepared to discuss your previous experiences in leading teams, how you motivated them, and the results achieved under your guidance.
✨Demonstrate Customer-Centric Thinking
Since customer service is at the heart of this role, share examples of how you've improved customer satisfaction in past positions. Highlight any specific strategies you implemented that led to positive outcomes.
✨Prepare for KPI Discussions
Understand the key performance indicators relevant to the role. Be ready to talk about how you've met or exceeded KPIs in previous roles, and how you plan to achieve them in this position.
✨Emphasize Adaptability and Resilience
The retail environment is fast-paced and ever-changing. Prepare to discuss situations where you've successfully adapted to change and how you managed challenges while maintaining team morale and performance.