Product Support Consultant

Social network you want to login/join with: Product Support Consultant, Leeds, West Yorkshire Client: Location: Leeds, West Yorkshire, United Kingdom Job Category: Other – EU work permit required: Yes Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 Job Description: Requirements What\’s the Opportunity? We are looking for Product Support Consultants (Bilingual – English and French) to join our support team to help our customers use Zenoti effectively to run their business. This team works Mon-Fri, 9 AM – 6 PM UK time, and consultants must work during hours when our customers need help. The role requires flexibility as shift assignments will be based on customer needs. We will work with you to ensure your hours are consistent over time to support a healthy work-life balance. This position is based in our office in Manchester, UK. What Will I be doing? Receive inbound help requests via phone, chat, and email. Own customer-reported issues and see problems through to resolution; advocate for our customers. Consult with customers to ensure effective use of Zenoti for their business operations. Research, document, and prioritize customer issues, using internal tools and escalation teams; manage time effectively in a fast-paced environment. Escalate issues to higher support levels when needed; recognize when help is required. Build trust as an advisor on Zenoti products and customer experience, leading to high satisfaction. Develop and maintain technical expertise in product areas and utilize it to assist customers. Mentor team members and create knowledge base materials to improve operational efficiency and support community empowerment. Take pride in your work and focus on quality. Provide feedback to influence product development based on customer challenges. What Skills do I need? At least 1 year in a customer-facing role involving English and French/Spanish/Dutch/German language skills, preferably from hospitality or retail backgrounds. Experience with Point-of-Sale or reservation systems. Persistence and perseverance. Technologically curious with a self-learning mindset. #J-18808-Ljbffr