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- Tasks: Help customers use Zenoti effectively through phone, chat, and email support.
- Company: Join a dynamic team at Zenoti, a leader in business management software.
- Benefits: Enjoy flexible hours, a healthy work-life balance, and a supportive office environment.
- Why this job: Be a trusted advisor, influence product development, and enhance customer satisfaction.
- Qualifications: Must be bilingual in English and French with customer service experience.
- Other info: In-office position based in Manchester, UK; mentorship opportunities available.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for Product Support Consultants (Bilingual - English and French) to join our support team to help our customers use Zenoti effectively to run their business. This team works Mon-Fri - 9 AM - 6 PM UK time and our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. We will work with you to ensure your hours are consistent over a long time horizon to maintain a healthy work-life balance. This will be an in-office position based in our office in Manchester, UK.
What Will I be doing?
- Receive inbound help requests from customers via phone, chat, and email.
- Own customer-reported issues and see problems through to resolution; advocate for our customers and their needs.
- Consult with customers to ensure their business operations run effectively on Zenoti.
- Research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, while managing time effectively in a fast-paced environment.
- Raise issues to higher levels of support as needed; identify when you need help to solve an issue.
- Be a trusted advisor to our customers on issues related to Zenoti products, ensuring high customer satisfaction.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise to assist customers.
- Provide peer mentorship to team members.
- Create knowledge base materials to improve operational efficiency and support the support community.
- Take pride in your work and obsess over the quality of your output.
- Influence product development by providing feedback about customer challenges.
What Skills do I need?
- Minimum 1 year in a customer-facing service role requiring frequent engagement in English and one of the following languages: French, Spanish, Dutch, or German; preferably from a hospitality or retail background.
- Experience with Point-of-Sale or reservation systems.
- Tenacity and perseverance.
- A technology-centric mindset with curiosity and self-learning ability.
Product Support Consultant employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Consultant
✨Tip Number 1
Familiarise yourself with Zenoti and its features. Understanding the product inside out will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your bilingual skills, especially in English and French. Practising common customer service scenarios in both languages can give you an edge and show that you're ready to engage with customers right away.
✨Tip Number 3
Network with current or former Product Support Consultants. They can provide insights into the role and share tips on how to excel, which can be invaluable when preparing for your interview.
✨Tip Number 4
Demonstrate your problem-solving skills. Think of examples from your past experiences where you've successfully resolved customer issues, as this will highlight your ability to handle the responsibilities of the role.
We think you need these skills to ace Product Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in bilingual roles. Emphasise any experience with Point-of-Sale or reservation systems, as well as your ability to engage effectively in both English and French.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Product Support Consultant role. Mention specific examples of how you've helped customers in previous positions and how your skills align with the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills: During the application process, highlight instances where you've successfully resolved customer issues. This could be through specific anecdotes that demonstrate your tenacity and technology-centric mindset.
Prepare for Potential Assessments: Be ready for any assessments that may test your language skills or customer service abilities. Practising common scenarios you might encounter in the role can help you feel more confident during this part of the application process.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Bilingual Skills
Since the role requires fluency in both English and French, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking confidently in both tongues.
✨Understand Zenoti's Functionality
Familiarise yourself with Zenoti and its features before the interview. Being able to discuss how you would help customers use the platform effectively will show your initiative and understanding of the product, which is crucial for a Product Support Consultant.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you've successfully resolved customer issues. Be ready to discuss these scenarios, focusing on your problem-solving skills and how you advocated for the customer's needs.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility in working hours based on customer needs. Highlight your willingness to adapt and work collaboratively with your team. Share experiences where you've worked well under pressure or adjusted your schedule to meet demands.
