Product Manager - (Current Accounts - Product Management)

We’re looking for a driven individual to work as a Product Manager within the Current Account Team. A fantastic opportunity has arisen for someone who wants to build a career in Product Management. It’s an exciting time to join the team as growing Current Accounts is at the heart of our Society strategy in delivering fairer, more rewarding products and propositions which help our members to thrive in their day-to-day life.

We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Swindon or Northampton office. The role will also require travel to Swindon at least once a month.

What you’ll be doing:

• You’ll be responsible for key Current Account products across their Product Lifecycle, ensuring they meet the needs of our customers, commercial ambitions and operate within our risk and control environment.
• Product ownership: Own at least one of our Current Account products, ensuring they meet our customer’s needs, deliver great outcomes and are commercially sustainable.
• Product Development and strategy: Lead the development and enhancement of current account propositions, ensuring they meet customer needs and regulatory requirements.
• Customer focus: Maintain a strong focus on delivering good customer outcomes, through robust risk and performance management.
• Collaboration: Work closely with cross-functional teams, including marketing, operations, and IT, to ensure successful product launches and to deliver change and put things right when things go wrong.
• Proposal writing: Develop quality written proposals that facilitate formal decision making and broaden the understanding of key issues.

About you:

Playing such an important role within the team means as a minimum you’ll have or be:

• Experienced in managing financial services products, including completing product governance, risk management and audit processes.
• Experienced in applying Consumer Duty principles in product design and management.
• Can demonstrate awareness of relevant regulatory and compliance considerations.
• Excellent analytical, strategic thinking, and problem-solving skills – including experience using data to identify issues and inform recommendations.
• Proven ability to manage multiple projects, prioritise and meet deadlines.
• You will have experience in creating documents of a high standard, suitable for senior audiences and even regulators, so attention to detail and ability to present information in a factual and balanced way is key.
• Understands not only the customer but impacts on commercials, risk and operations and can demonstrate this.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel: We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight: We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better: We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done: We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you'll get:

• There are all sorts of employee benefits available at Nationwide, including:
• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
• Up to 2 days of paid volunteering a year.
• Life assurance worth 8x your salary.
• A great selection of additional benefits through our salary sacrifice scheme.
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus.
• Access to training to help you develop and progress your career.