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- Tasks: Be the friendly face of our clinic, ensuring clients feel welcomed and valued.
- Company: Join Dr. David Jack’s Clinics, a leader in luxury aesthetics and skincare.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and learning.
- Why this job: Make a real impact on client experiences while working in a stylish setting.
- Qualifications: Previous admin or customer service experience is essential; passion for aesthetics is a plus.
- Other info: Work core hours with occasional Saturdays; perfect for students seeking flexible roles.
The predicted salary is between 30000 - 42000 £ per year.
Our Patient Co-ordinator role at Dr. David Jack’s Clinics is one of the utmost importance. You are the first point of contact for all clients and the last as they leave the clinic doors; therefore, it is integral you represent the brand to the highest quality and offer immaculate customer service. Whether they are new to the clinic or have been loyal for a number of years, we provide excellent customer service throughout the client’s journey, offering a personalised and luxury experience for every client.
Requirement to work within the core hours of 10am - 6pm and every second Saturday.
The following experience/skills are fundamental to the Patient Co-ordinator role:
- Previous experience in receptionist/front of house/admin role
- Excellent level of written and verbal communication skills
- Previous experience working with sensitive and confidential information with an excellent understanding of client privacy and data protection policies such as GDPR
- Friendly, people-person with excellent attention to detail
- Outstanding customer service experience within a luxury setting
- Passion for and knowledge of the aesthetics industry and skincare
- A desire to be part of a growing business
- Confident skills in Microsoft Office Suite, Apple Mac, Google Workspace and previous use of CRM systems
- Time-management skills and ability to prioritise tasks in an efficient manner
Your responsibilities are, but not limited to:
- Customer liaison; welcoming clients and offering tea/coffee/water upon arrival/whilst they wait, ensuring excellent, luxury service is delivered at all times, owning the patient journey from enquiry to initial visit to the clinic to following up with the client post-appointment
- Working closely with the practitioners to maintain an efficient, punctual and communicative working environment; diary management, administration, ensuring correct and optimal bookings, answering calls/emails from clients and requests in a timely manner ensuring the tone of the Dr David Jack brand
- Excellent level of understanding of the treatments and products offered within the clinic and skincare brand, staying up to date on new products and treatments
- Performing a variety of administrative and clerical tasks, offering administrative support across the organisation where needed
- To promote and recommend products and services, maximising opportunities for sales and referrals, advising patients on treatments and skincare products available and most applicable to them
- To manage petty cash, daily accounting, banking, issuing client invoices and using payment systems in accordance with company policies and procedures
- Supporting doctors and aestheticians with ad hoc duties and ensuring they have all the necessary equipment, consumables and products
- Stock management and monitoring collections and deliveries, including unpacking of stock and arranging displays of such and updating the stock count in the CRM system and sending stock count to accounts
- Supporting on PR, marketing and clinic events (please note these may be on evenings and/or weekends)
Patient Co-ordinator employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Co-ordinator
✨Tip Number 1
Familiarise yourself with the aesthetics industry and skincare products. Being knowledgeable about the treatments offered at Dr. David Jack’s Clinics will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills in a luxury setting. Consider volunteering or shadowing in similar environments to gain experience in delivering high-quality service, which is crucial for this role.
✨Tip Number 3
Network with professionals in the aesthetics field. Attend industry events or join online forums to connect with others who can provide insights or even referrals to help you land the job.
✨Tip Number 4
Demonstrate your organisational skills by managing your time effectively. Use tools like calendars or task management apps to showcase your ability to prioritise tasks, which is essential for the Patient Co-ordinator role.
We think you need these skills to ace Patient Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, and any previous roles that involved handling sensitive information. Emphasise your communication skills and attention to detail, as these are crucial for the Patient Co-ordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the aesthetics industry and your understanding of luxury customer service. Mention specific experiences that demonstrate your ability to provide excellent client care and how you align with the values of Dr. David Jack’s Clinics.
Showcase Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office Suite, Apple Mac, Google Workspace, and any CRM systems you've used. Highlight your time-management skills and ability to prioritise tasks effectively, as these will be key in managing the patient journey.
Demonstrate Knowledge of the Brand: Research Dr. David Jack’s Clinics and mention specific treatments or products they offer in your application. This shows your genuine interest in the role and your commitment to providing informed recommendations to clients.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Customer Service Skills
As a Patient Co-ordinator, you'll be the face of the clinic. Be prepared to share specific examples of how you've provided excellent customer service in previous roles, especially in luxury settings. Highlight your ability to create a welcoming atmosphere and handle client inquiries with care.
✨Demonstrate Your Knowledge of the Aesthetics Industry
Familiarise yourself with the latest trends and treatments in the aesthetics industry. During the interview, express your passion for skincare and any relevant knowledge you have about the products and services offered at Dr. David Jack’s Clinics. This will show your commitment to the role.
✨Emphasise Your Attention to Detail
Attention to detail is crucial in this role, especially when managing client information and bookings. Prepare to discuss how you've successfully managed sensitive information in the past and how you ensure accuracy in your work, particularly in administrative tasks.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple tasks. Think of examples where you've had to prioritise tasks or resolve conflicts, and be ready to explain your thought process and the outcomes.
