Parking Operations Manager

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Role Responsibilities:

The role will involve the following duties:

• Predominantly office-based work with some shifts, including early starts and late finishes within a 36-hour standard week.
• Manage parking and traffic enforcement operations for the Council, including reviewing shift regimes, rotas, deployment, and operational arrangements, and advising on improvements and operational intelligence.
• Implement approved improvements.
• Review staff performance and training arrangements.
• Review MTC enforcement arrangements and compliance with regulations, including camera performance.
• Draft and seek approval for parking enforcement policies and deployment plans.
• Draft and seek approval for bodycam policies for CEOs.
• Drive service improvements as per the parking recovery plan.

Team Management:

Line manage the current operations team leader and supervisors (4 direct reports).

Experience and Qualifications:

• Operational management experience within parking enforcement and school crossing patrols.
• Deep knowledge of parking legislation and relevant codes of practice.
• Strong people-management skills, including dealing effectively with staff issues.
• Experience in budget management and expenditure responsibility.
• Preparation of enforcement and deployment plans, ensuring PCNs are upheld and cancellations minimized.
• Effective communication skills, especially with challenging members of the public and customers.
• Ability to manage school crossing patrols in line with Health & Safety requirements.
• City & Guilds (or equivalent) qualifications, or willingness to obtain within 6 months.

Working Conditions:

• Willingness and ability to work outside core hours.
• Ability to work independently and as part of a team.
• Current clean driving license.

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