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For Companies At a Glance
- Tasks: Support and improve enterprise IT operations while driving meaningful change.
- Company: Join a dynamic team at Anson McCade, focused on innovation and growth.
- Benefits: Enjoy a hybrid work model with flexibility and opportunities for professional development.
- Why this job: Make a real impact by optimising processes and enhancing service delivery in a collaborative environment.
- Qualifications: 2-3 years in Operations Support; experience in ITIL environments and strong analytical skills required.
- Other info: Ideal for self-starters passionate about operational excellence and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Location: London | Hybrid (3 days/week in-office)
We’re looking for a proactive Operations Support Analyst to join a dynamic, growing team supporting key business applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an ITIL-aligned environment, and help streamline operations across HR, Finance, ERP, and integration platforms.
About You
You’re a problem-solver with a strong analytical mindset and hands-on experience in enterprise IT. You understand how to support and improve complex environments, not just react to them. You enjoy working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key.
Key Responsibilities
- Monitor and maintain daily service operations; manage incidents and escalations
- Lead and contribute to operational improvement initiatives — going beyond daily ticket processing
- Analyse performance trends and recommend system/process optimisations
- Build dashboards and reports (SLAs, KPIs) using tools like Excel and Power BI
- Document internal processes and training materials to support consistent service
- Work closely with internal teams and external vendors, managing SLAs and service quality
- Support release and change management processes in line with service management best practices
Requirements
- 2–3 years' experience in an Operations Support role within enterprise IT (HR, Finance, ERP, integrations)
- Demonstrated experience improving IT service delivery and operations within an ITIL-aligned environment
- Strong understanding of service management and release cycles
- Skilled in reporting and analytics (Excel, Power BI); able to identify trends and inefficiencies
- Excellent communication and stakeholder management skills
- Familiarity with Lean, or Six Sigma methodologies (certification a bonus, but not required)
If you’re a self-starter with a passion for improving how operations run — not just maintaining them — we’d love to hear from you.
Operations Support Analyst employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as this role heavily relies on them. Consider brushing up on your knowledge of service management best practices to demonstrate your understanding during any discussions.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've previously identified inefficiencies and implemented improvements in operations. Be ready to discuss specific tools or methodologies you used, such as Lean or Six Sigma.
✨Tip Number 3
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can help you tailor your approach and demonstrate your genuine interest in the position.
✨Tip Number 4
Prepare to discuss your experience with reporting and analytics tools like Excel and Power BI. Think of specific instances where you've built dashboards or reports that led to actionable insights, as this will highlight your relevant skills.
We think you need these skills to ace Operations Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations support, particularly within enterprise IT. Emphasise your analytical skills and any hands-on experience you have with ITIL-based environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving operations and detail specific examples of how you've contributed to service improvement initiatives in previous roles. Mention your familiarity with tools like Excel and Power BI.
Showcase Problem-Solving Skills: Use your application to demonstrate your problem-solving abilities. Provide examples of how you've identified inefficiencies and implemented solutions in past positions, especially in relation to HR, Finance, or ERP systems.
Highlight Communication Skills: Since the role requires excellent communication and stakeholder management skills, include examples in your application that showcase your ability to work collaboratively across teams and manage service quality effectively.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Analytical Skills
As an Operations Support Analyst, you'll need to demonstrate your strong analytical mindset. Be prepared to discuss specific examples where you've identified inefficiencies and implemented solutions in previous roles.
✨Familiarise Yourself with ITIL Practices
Since the role requires experience in an ITIL-aligned environment, brush up on ITIL principles and be ready to explain how you've applied them in your past work. This will show your understanding of service management best practices.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to outline how you would handle specific incidents or operational challenges.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've managed stakeholder relationships and collaborated with teams to achieve operational improvements. Use examples that showcase your ability to convey complex information clearly.
