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- Tasks: Lead operations and staffing for diverse hospitality clients, ensuring top-notch service delivery.
- Company: Join Off to Work, a leading UK hospitality staffing agency with exciting client projects.
- Benefits: Enjoy a competitive salary, bonuses, and the chance to work in dynamic environments.
- Why this job: Be part of a vibrant team, develop your skills, and make a real impact in hospitality.
- Qualifications: Experience in hospitality staffing or events management is essential; strong communication skills are a must.
- Other info: This role requires flexibility and hands-on involvement during key events.
The predicted salary is between 35000 - 45000 £ per year.
About the Company: Off to Work is one of the UK’s premier hospitality staffing agencies. We support a diverse and exciting range of clients — from major global events and luxury hotels to contract catering in corporate, commercial, and educational environments. We’re now looking for our next superstar Operations & Staffing Manager to lead from the front and help us deliver excellence, every time.
About the Role: Our Operations & Staffing Managers are often found on-site with our clients, ensuring that our service delivery is top-notch.
Responsibilities:- Managing a portfolio of clients across multiple sectors such as events, hotels, and corporate catering, ensuring outstanding service and client satisfaction.
- Coordinating staffing logistics to place the right team members in the right roles.
- Supporting, mentoring, and motivating hospitality staff to promote engagement, development, and retention.
- Leading operational excellence from shift planning and service delivery to issue resolution and performance feedback.
- Generating new business through networking, referrals, and proactive outreach to grow the client base.
- Collaborating with the wider team to ensure service consistency, brand standards, and seamless execution.
- Experience in hospitality staffing, operations, events management, or agency environments.
- Excellent communication and relationship-building skills to foster trust with clients, staff, and colleagues.
- Highly organized, solutions-focused, and able to remain calm under pressure.
- Commercially savvy with a proactive approach to business development.
- A genuine passion for hospitality, service excellence, and people development.
- Willingness to be hands-on, flexible, and available during key event times.
Pay range and compensation package: £35,000-£45,000 basic per annum, depending on experience, plus bonuses.
Operations & Staffing Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Staffing Manager
✨Tip Number 1
Network within the hospitality industry by attending events and joining relevant groups on social media. This will help you connect with potential clients and other professionals who can provide insights into the role.
✨Tip Number 2
Familiarise yourself with the latest trends in hospitality staffing and operations. Being knowledgeable about current practices will not only boost your confidence but also impress interviewers.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams or resolved issues in previous roles. Real-life scenarios can demonstrate your problem-solving skills and leadership abilities.
✨Tip Number 4
Showcase your passion for hospitality during interviews by sharing your experiences and what drives you in this field. Authentic enthusiasm can set you apart from other candidates.
We think you need these skills to ace Operations & Staffing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality staffing, operations, and events management. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead teams. Mention specific examples of how you've successfully managed staffing logistics or improved service delivery in previous roles.
Highlight Relevant Skills: Emphasise your communication and relationship-building skills in your application. Provide examples of how you've fostered trust with clients and colleagues, as well as your ability to remain calm under pressure.
Showcase Your Business Development Experience: If you have experience generating new business through networking or proactive outreach, make sure to include this in your application. Highlight any successful strategies you've implemented to grow client bases.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in hospitality staffing or operations. Share specific examples of how you've successfully managed teams or events, as this will demonstrate your capability for the role.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication and relationship-building skills, prepare to discuss how you've effectively communicated with clients and staff in past roles. Consider sharing anecdotes that illustrate your ability to foster trust and collaboration.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities under pressure. Prepare for scenarios related to staffing logistics or client issues, and think through how you would handle these situations to ensure operational excellence.
✨Express Your Passion for Hospitality
Convey your genuine passion for the hospitality industry during the interview. Discuss what excites you about working in this field and how you can contribute to service excellence and team development at Off to Work.
