Operations Manager

Location: Hybrid working role with expectation of working in the office a minimum of 3 days a week.

Salary: £44,000 per annum

Contract Type: 30-37hr per week, paid Pro rata, hours to be delivered across 4-5 days a week.

Working Hours: Working as manager in 24hr operation care you will be required to work outside of traditional 9-5pm working pattern to ensure we are meeting the needs of the business. This may require some weekend working, evening and early mornings. You will be required to participate in the on-call function paid at £200.00 per weekend (participating in 1 in 4 weekends approx.) & £40.00 per week night.

The Role: Operational oversight of the day to delivery of care and business continuity. Including taking a lead role in maintaining and implementing of organisation compliance standards and line management of the Registered Manager.

Key Duties & Responsibilities:

• Line management and coaching of the registered managers.
• Setting and managing individual KIPs in line with organisational direction and regulatory expectations.
• Supporting operational oversight, including monitoring the business continuity plans.
• Expectation to take on responsibility of Registered Manager role if required during recruitment & absence shortfalls.
• Implementing & conducting regular quality and compliance audits to identify areas for improvement.
• Managing and being part of the on-call function.
• Oversight in the effective use of on call to provide sufficient business continuity.
• Oversight of monthly reporting of Team Coordinators and Registered Managers.
• Take a lead in supporting and responding to formal complaints.
• Maintain positive stakeholder relationships.
• Providing training and support to staff to ensure they understand and meet quality standards.
• Take an active role in delivering training sessions on various topics when required.
• Lead on the employee induction process; Oversee the compliance and management of the employee’s induction into the organisation.
• Including ensuring all pre-employment checks are completed, effective communication of responsibility, supporting inductions, oversight of probationary periods checks and paperwork are delivered to a high standard.
• Assessing staff training needs and evaluating the effectiveness of training programs.
• Providing ongoing support and mentoring to staff to help them develop their skills and knowledge.
• Creating and implementing action plans based on audit findings to enhance service quality.
• Maintaining accurate records of training activities, attendance, and staff performance.
• Contributes to a positive, inclusive, welcoming, and supportive culture that welcomes and celebrates diversity.

Person Specification:

Knowledge, Skills and Behaviours

• Ability to ensure team member support is a priority
• Ability to work as part of a team
• Proficiency to know when to escalate a more complex issue to the Business and Development Director
• Ability to manage conflicting demands and priorities
• Solution focused
• Able to confidently convey knowledge about the You First specialisms, for example, complex support, supporting people with autism and/or mental illness.
• Proficient in Microsoft Office
• Aptitude to work with app based technology including rostering systems
• Ability to communicate clearly and effectively; able to identify the communication chain and the people that need to be in it.

Behaviours

• Ability to understand yourself and take time to understand others and operate from this understanding.
• You appreciate that “knowing” your team members is central to effective management.
• Able to express organisational expectations and standards in a way that supports the person you are communicating with to grow and develop in their role
• Values diversity and promotes equality
• Treat all people with dignity.
• Being open, honest and transparent in your communications and duties.
• Being visible and accessible; supportive, encouraging, respectful and courteous to all team members.
• Ability to walk in the shoes of another, supporting your understanding and interactions with people.
• Operating with an awareness of professional responsibility and accountability, demonstrating lessons learned.
• Remaining true to your word and conducting yourself with integrity.
• Acting upon delegated/promised action points in a timely manner.

Experience

• Experience of developing people in their roles thus supporting staff retention.
• Experience of supporting people with learning disabilities, autism and/or mental illness in community settings.
• Experience of managing the provision of support for people with learning disabilities, autism and/or mental illness
• Experience in managing teams of people in a social care setting.
• Experience of team leadership
• Experience of performance management and quality assurance models
• Coaching and mentoring experience

Knowledge & Qualifications

• Knowledge of social and health care sector Regulation to the sector
• Understanding of how domiciliary support sector operates
• Understanding personalisation and person-centred approaches
• Holds a relevant level 5 qualification or equivalent
• Have previous experience in working as a Registered Manager

Additional Information

• A preparedness to work outside traditional working hours when required; to occasionally work outside of your contract hours to respond to urgent situations
• A commitment to further study and progression within the organisation
• A full driving license and access to a vehicle
• A commitment to personal and professional development