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- Tasks: Lead operations and enhance guest experiences at a premier racecourse.
- Company: Join Newbury Racecourse, an award-winning venue for racing, concerts, and events.
- Benefits: Enjoy 25 days holiday, free membership, and discounted childcare.
- Why this job: Be part of a dynamic team ensuring top-notch events and customer satisfaction.
- Qualifications: Experience in operational planning and event delivery is essential.
- Other info: Opportunity for training and career development in a vibrant environment.
The predicted salary is between 36000 - 60000 £ per year.
Newbury Racecourse is an award-winning sporting venue hosting over 30 racedays annually, along with concerts, conferences, and exhibitions. It also features a 36-bedroom hotel, The Lodge, and the Rocking Horse Nursery. We are seeking an experienced individual for the role of Operations and Guest Experience Director. This key leadership position involves overseeing all raceday and non-raceday operations, as well as the commercial development of our on-site hotel. Reporting to the Chief Executive, the successful candidate will ensure a first-class venue and customer experience, maintaining high health and safety standards.
The role includes:
- Strategic event coordination for safe, high-quality events
- Line management of the Operations Manager, Hotel Manager, and QSHE Coordinator
- Leading customer experience initiatives
- Ensuring health and safety compliance and excellence
- Budget management and reporting
- Managing Cleaning, Traffic, Stewarding, and Security
- Overseeing the hotel’s management and growth
You will need:
- Extensive experience and success in operational planning
- A proven track record in event delivery at similar venues, with knowledge of crowd management
- Qualifications supporting health and safety management
- Excellent communication skills and stakeholder engagement ability
- Presence and dynamism to represent the racecourse professionally
We offer:
- 25 days holiday plus Bank Holidays and days in lieu for weekend racedays
- Free annual Racecourse membership
- Reduced-rate childcare at Rocking Horse Nursery
- Contributory pension scheme up to 5%
- Discounted Health Club membership
- Training and career development opportunities
To apply, send your CV and cover letter with current remuneration details to Hugh Nickerson at Conundrum via email.
Operations and Guest Experience Director employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Guest Experience Director
✨Tip Number 1
Network with professionals in the events and hospitality industry, especially those who have experience in racecourses or similar venues. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 2
Familiarise yourself with Newbury Racecourse's operations and guest experience initiatives. Visit the venue if possible, and engage with staff or guests to understand their perspectives on what makes a successful event and customer experience.
✨Tip Number 3
Prepare to discuss your previous experiences in operational planning and event delivery during interviews. Have specific examples ready that demonstrate your ability to manage large-scale events and ensure health and safety compliance.
✨Tip Number 4
Showcase your leadership skills by highlighting any past roles where you managed teams or projects. Be ready to explain how you foster collaboration and drive customer experience initiatives, as these are key aspects of the Operations and Guest Experience Director role.
We think you need these skills to ace Operations and Guest Experience Director
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Operations and Guest Experience Director position. Tailor your application to highlight relevant experience in operational planning and event delivery.
Craft a Compelling Cover Letter: Your cover letter should not only express your interest in the role but also demonstrate how your skills and experiences align with the job description. Use specific examples from your past roles that showcase your leadership and customer experience initiatives.
Highlight Relevant Experience: In your CV, focus on your extensive experience in operational planning and event management. Include quantifiable achievements that illustrate your success in similar venues, particularly in crowd management and health and safety compliance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Leadership Skills
As the Operations and Guest Experience Director, you'll be leading various teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, particularly in high-pressure environments.
✨Demonstrate Event Management Expertise
Given the role's focus on event coordination, highlight your experience with planning and executing events. Discuss specific challenges you've faced and how you overcame them to ensure a successful outcome.
✨Emphasise Health and Safety Knowledge
Health and safety compliance is crucial in this role. Be ready to talk about your qualifications and experiences related to health and safety management, and how you've implemented these standards in previous positions.
✨Prepare for Stakeholder Engagement Questions
Strong communication skills are essential for this position. Think of examples where you've effectively engaged with stakeholders, resolved conflicts, or built relationships that enhanced customer experience.
