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- Tasks: Manage luxury travel bookings and ensure seamless experiences for VIP clients.
- Company: Join a fast-growing luxury tour operator based in South West London.
- Benefits: Enjoy a competitive salary, travel fund, wellness days, and discounted travel for you and your family.
- Why this job: Be part of a dynamic team that values travel passion and offers personal growth opportunities.
- Qualifications: 2-3 years experience in operations for luxury travel; strong organisational and customer service skills required.
- Other info: Work from home or hybrid; enjoy a supportive culture with volunteer days and book club perks.
The predicted salary is between 38000 - 45000 £ per year.
Senior Operations executive - Required for this luxury tour operator, homebased or hybrid, salary up to £45,000 plus great benefits including bonus, £1000 travel fund, 23 days holidays, pension and many more.
Experience operations executive within travel is a must from a luxury tour operators dealing with HNWIs or a DMC, fantastic knowledge of Europe and working within a luxury travel brand.
- Dealing with new luxury VIP bookings which mainly are within Europe but can also be worldwide.
- Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country.
- Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner.
- Finalising travel documents and ensuring they go out to clients within deadlines set per country.
- Working closely with the finance team to ensure that supplier invoices are paid by deadlines set.
- Ensuring that the CRM system, reservations system and other portals they use are kept up to date.
- Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents.
- Dealing with emergency phone calls/Whatsapp groups, if clients have any issues whilst on their holiday.
Senior Operations executives skills required:
- At least 2-3 years experience in a similar operations exec/coordinator role for a luxury tour operator or DMC who specialises in Europe.
- Thinking 3 steps ahead so the VIP clients have a smooth, memorable holiday with no issues.
- A strong team player who brings positive energy and an attitude to their work.
- Experience in working with both DMC's and direct suppliers in previous roles.
- An analytical person who is confident formulating processes and then successfully implementing them.
- Excellent organisational skills and strong attention to detail.
- The ability to work under pressure and accustomed to working to operational deadlines.
- Excellent customer service skills and a strong command of written and spoken English.
- A natural problem solver who is happy to formulate solutions to everyday operational tasks which come up.
- A deep passion for travel and new experiences.
What they are offering:
- A base salary of £38,000 - £45,000 per annum.
- Performance bonus.
- 23 days of paid holiday (excluding public holidays).
- An extra day off for your Birthday.
- A wellness day off which includes a spa treatment.
- 2 Volunteer days off a year.
- £1,000 of personal travel credit each year to use on personal holidays.
- Discounted worldwide travel for you and your family.
- Paid learning and development courses.
- Contributory pension.
- Book Club with access to 2 free books or audiobooks per month.
- Opportunity to join a dynamic and fast growing international company.
If you are interested in the above role please apply online or send your CV quoting DT59912.
Operational Specialist employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Specialist
✨Tip Number 1
Familiarise yourself with the luxury travel market, especially focusing on high-net-worth individuals (HNWIs). Understanding their preferences and expectations will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the luxury travel sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Operational Specialist role.
✨Tip Number 3
Brush up on your CRM and reservations system skills. Being proficient in these tools is crucial for the role, and demonstrating your expertise can give you an edge over other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed operations under pressure. Highlighting your problem-solving skills and ability to think ahead will resonate well with the hiring team.
We think you need these skills to ace Operational Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations within the luxury travel sector. Emphasise your familiarity with high-net-worth individuals (HNWIs) and your knowledge of European destinations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your problem-solving skills. Mention specific examples from your previous roles that demonstrate your ability to manage VIP bookings and work under pressure.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and experience with CRM systems. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is vital for this position.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Experience
Make sure to highlight your previous experience in operations, especially within luxury travel. Be prepared to discuss specific examples of how you've successfully managed VIP bookings and liaised with DMCs or direct suppliers.
✨Demonstrate Problem-Solving Skills
Since the role requires a natural problem solver, think of scenarios where you've had to resolve issues under pressure. Share these experiences during the interview to illustrate your ability to handle challenges effectively.
✨Emphasise Attention to Detail
Given the importance of accuracy in booking services and finalising travel documents, be ready to discuss how you ensure attention to detail in your work. You might want to mention any systems or processes you use to stay organised.
✨Express Your Passion for Travel
This role is all about creating memorable experiences for clients. Share your personal passion for travel and any unique experiences you've had that could resonate with the company's values and mission.
