Medical Secretary

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? Location: London Pregnancy Clinic (must be available to work across both of our sites: E1 6DY and SW10 9DT)

? Location: London Pregnancy Clinic (must be available to work across both of our sites: E1 6DY and SW10 9DT)

? Hours: Full-time (flexible, may include weekends)

Medical Secretary

We are looking for a reliable, compassionate, and highly organised Medical Secretary to join our growing team at the London Pregnancy Clinic. As the first point of contact for our patients, you will play a key role in supporting their journey through pregnancy care with empathy and professionalism. This role combines patient-facing duties with administrative support and chaperoning responsibilities. Experience in phlebotomy is highly desirable.

Key Responsibilities

Patient Communication

• Respond to all patient enquiries promptly and empathetically via telephone, email, and WhatsApp.
• Provide clear and accurate information about clinic services, appointments, and procedures.

Administrative Duties

• Schedule, reschedule, and confirm appointments across both clinic locations.
• Maintain accurate booking records and patient pathways.
• Support patients with completing digital consent forms and other documentation.
• Follow up on patient care, including chasing blood test results and liaising with laboratories.

Team & Clinical Support

• Work closely with sonographers, doctors, nurses, and midwives to coordinate high-quality care.
• Chaperone during ultrasound scans and clinical procedures to ensure patient safety and comfort.
• Assist with compliance-related tasks such as audits and stock control.

What We’re Looking For

• Experience in a receptionist or administrative role (medical or clinical setting preferred).
• Confident communicator with a friendly and calm demeanour.
• Excellent organisational skills and attention to detail.
• Ability to multi-task and remain efficient under pressure.
• Proficient in Microsoft Office; familiarity with clinical software is a plus (training will be provided).
• Able to explain medical procedures clearly and assess the suitability of services based on patient queries.

Desirable Skills

• Prior experience in a pregnancy or women’s health clinic.
• Knowledge of medical terminology.
• Phlebotomy training or experience.
• Experience acting as a chaperone in a clinical setting.

What We Offer

• A supportive and collaborative work environment.
• Ongoing training and development opportunities.
• Competitive salary and benefits package.

If you are passionate about women’s health and committed to delivering outstanding care and service, we’d love to hear from you.

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