Marketplace Manager

The Marketplace Account Manager is the named account owner for a portfolio of Marketplace accounts. They are responsible for day-to-day account servicing and for devising and executing the Marketplace strategy for their group of clients. They will show broad command for all areas of Marketplace management with specific areas of excellence.

Role Outcomes

• Ownership: Incubeta’s Marketplace clients have a named account owner who is accountable for Marketplace performance, and for sustaining and growing fee revenue for Incubeta.
• Excellence: Clients receive work on time and on budget to a high standard. Any errors are caught and corrected swiftly, and communications are proactive and clear to give optimal client experience.
• Commercial Acumen: Marketplace Account Managers have their eyes and ears open to ways to increase revenue from clients, and to potential client dissatisfaction and risk.
• Leadership: Marketplace Account Managers can take management responsibility for Marketplace Account Executives and Senior Account Executives. If not managing directly, they are expected to mentor, coach and guide more junior colleagues as everyone learns together.

Key Responsibilities

• Account Management: Be the principal and lead point of contact for a portfolio of Marketplace clients. Own client communications and guide supporting team members in the communications needed for account delivery. Troubleshoot client concerns or performance issues, where possible monitoring to prevent problems occurring. Escalate to the Head of Marketplaces for senior client contact as needed.
• Content, Operations, Advertising: Devise strategies for content upgrades and evolution for clients, and secure client approval for changes, including for associated fees. Manage the delivery of content work including the workload of relevant Account Executive(s) to ensure high quality and on-time completion. Execute content production tasks alongside relevant Account Executive(s) including asset editing via Photoshop and video creation as needed. Conduct regular account health checks in addition to those done by Account Executive(s). Support Account Executive(s) with raising cases to minimise risk or duration of client account suspension. Prepare and justify operational changes to clients’ accounts and processes to enable optimal performance on Marketplace channels. Create Marketplace advertising strategies on appropriate channels for clients. Apply automation and analysis using Pacvue, Helium10 and any other relevant technologies for advertising success. Advise clients with best practice for Marketplace advertising and secure necessary budgets for success.
• Reporting: Manage timely delivery of clear and actionable datapoints to give clients clear understanding of their Marketplace performance, coupled with a commercial mindset to show Incubeta’s work in a positive light. Consistently request feedback from clients to enable reporting upgrades and evolution to best-serve client expectations and goals. Demonstrate backbone to clients to ensure reporting requests are relevant to their Marketplace business and can be delivered in a profitable way for Incubeta. Data points are shared with colleagues to help determine market segment trends for the benefit of Incubeta PR and clients’ wider understanding.
• Internal: Management of Marketplace Account Executives and Senior Account Executives. Participate in growth initiatives including, but not limited to, marketing, PR, events, proposition development. Offer mentorship and training to more junior colleagues. Hours are logged in Harvest by the deadlines set by Leadership.

Core Skills Required:

• 3+ years of experience hands-on with Amazon Vendor Central and/or Amazon Seller Central.
• Demonstrable experience owning Amazon functions for a brand or portfolio of brands.
• Troubleshooting and quick pivoting.
• Strong analysis skills, particularly for Marketplace reporting.
• Experience of additional Marketplaces including, but not limited to, Zalando, TikTok Shop, Allegro, bol.com, Mirakl.
• Background as an Amazon vendor/seller.

Some top facts about us:

• Incubeta UK is an award winning digital marketing group with over fifteen years of experience.
• We are part of a global business, based in Old Street, London, with offices in New York, Los Angeles, The Hague, Berlin, Cape Town and Sydney, to name a few.
• We have won awards for both our work and our culture!
• We have flexible working policies allowing you to work from home up to three days a week and fit work around other important life commitments.
• We encourage people not to leave it at the door but instead bring their passions into the workplace. We have committees and networks who improve our thinking and action on topics such as DE&I, Mental Wellbeing and Sustainability.

Our Package:

• Incubeta pay industry benchmark salaries. Salary is reviewed on a regular basis and can increase as you progress along your career path. We also offer additional performance related bonuses, so we can be found above the industry benchmark on pay alone.
• We have a credit-based benefits package which allows you to choose from a range of benefits including health care, additional pension, gym memberships and more.
• Our policies are forward thinking and industry leading and heavily contribute to our outstanding culture.

Learning and Development:

• We have an in-house team of learning specialists who will ensure a smooth transition into your role and the wider business. As a minimum, you’ll have a forward looking development review every 6 months to discuss your career goals and our L&D team will be on hand to support you to get there.
• We are an equal opportunities employer and are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
• As such we use an anonymised recruitment process. When you hit apply you’ll first be asked some questions about you, if you feel comfortable, we’d love for you to provide as much information as you can. Your data will be anonymous and will not be shared. It will only be used to help us understand how we are performing against our equal opportunities metrics and where we might need to make improvements.
• If you are shortlisted, we’ll invite you to the next step, which includes two or three interviews.
• We love giving feedback, and you’ll be well informed of your progress throughout the application process.