Manager Workforce Management

We are seeking a proactive and results-driven Workforce Management Team Leader (Onsite Role - 5 days in a week) to join our team in London. This role is essential in ensuring the efficient management of our workforce to meet the demands of a fast-paced, high-end operational environment. You will be responsible for leading a team of workforce management professionals, ensuring optimal staff allocation, leveraging workforce management technology, and collaborating with various stakeholders to maintain seamless operations.

Key Responsibilities

• Team Leadership: Lead, mentor, and develop a team of workforce management professionals, driving performance and continuous improvement in workforce planning processes.
• Staff Scheduling: Oversee the creation and optimisation of staff rotas, ensuring shift coverage aligns with operational requirements while maintaining flexibility for fluctuating demand.
• Resource Allocation: Ensure efficient staff deployment, balancing cost-effectiveness with maintaining high service standards.
• Timekeeping & Attendance Management: Oversee workforce timekeeping systems to ensure accurate payroll data and compliance with company policies.
• Stakeholder Collaboration: Work closely with department heads, HR, and other stakeholders to anticipate and address staffing needs with strategic solutions.
• Vendor & Agency Management: Manage relationships with third-party staffing agencies and workforce management software vendors, ensuring alignment with business needs and service level agreements (SLAs).
• Compliance: Ensure all workforce management activities comply with UK employment laws, industry regulations, and company policies.
• Reporting & Data Analysis: Generate and present workforce performance reports, including KPIs, labour forecasts, and cost analyses, to senior management. Use data-driven insights to improve workforce planning and efficiency.
• Technology Utilisation: Implement and manage workforce planning tools and software to enhance operational efficiency, accuracy, and decision-making.

Minimum Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 3 years’ experience in workforce management or a similar role, with at least 1 year in a leadership position.
• Experience in vendor and third-party agency management, ensuring quality service and adherence to agreements.
• Proficiency in workforce management tools and software, such as: SAP SuccessFactors, Workday, Quinyx, Deputy, Reflexis, Microsoft Excel (Advanced level) & Microsoft Access.
• Strong analytical skills, with experience in forecasting, capacity planning, and labour cost optimisation.
• Excellent communication and interpersonal skills, with a proven ability to collaborate across multiple departments.
• Good knowledge of UK employment laws and best practices in workforce management.
• Proven leadership experience, with the ability to motivate and manage a team effectively.
• Strong problem-solving skills and adaptability to evolving operational demands.
• Experience in high-paced industries such as catering, hospitality, logistics, or similar sectors is an advantage.

This is an exciting opportunity for an experienced workforce management professional to lead and optimise staffing operations in a dynamic environment. If you have the skills and expertise required, we encourage you to apply.