Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line support for Microsoft 365, focusing on SharePoint and Power Platform.
- Company: Join a forward-thinking Microsoft Solutions Partner with a collaborative culture.
- Benefits: Enjoy fully remote work, ongoing training, and a competitive salary package.
- Why this job: Make a real impact in a supportive team while working on exciting projects.
- Qualifications: Experience with SharePoint Online, Power Apps, and strong problem-solving skills required.
- Other info: Ideal for tech-savvy individuals looking to grow in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you a skilled IT Support Engineer with a passion for Microsoft technologies? Do you have hands-on experience with SharePoint Online, Power Apps, and Power Automate? If so, we’d love to hear from you! We’re working with a forward-thinking Microsoft Solutions Partner that’s looking to expand their support team with a talented 2nd Line IT Support Engineer. This is a fantastic opportunity to join a collaborative and innovative environment where your expertise will make a real impact.
Role Overview: As a M365 Support Engineer, you’ll be the go-to expert for resolving complex technical issues, particularly around Microsoft 365, SharePoint, and the Power Platform. You’ll work closely with clients and internal teams to troubleshoot, support, and enhance modern workplace solutions.
What You’ll Be Doing:
- Providing 2nd line support for Microsoft 365 environments, with a focus on SharePoint Online, Power Apps, and Power Automate.
- Troubleshooting and resolving escalated tickets related to collaboration tools, workflows, and data integration.
- Assisting in the design and deployment of Power Platform solutions to streamline business processes.
- Supporting end-users and stakeholders with technical guidance and training.
- Collaborating with 3rd line engineers and consultants on project delivery and escalations.
What You’ll Need:
- Solid experience supporting SharePoint Online – including site structure, permissions, and content management.
- Strong working knowledge of Power Apps and Power Automate – building, maintaining, and troubleshooting apps and flows.
- Good understanding of the wider Microsoft 365 ecosystem – Teams, OneDrive, Exchange Online, etc.
- Excellent problem-solving skills and a proactive approach to support.
- Strong communication and customer service skills.
- Previous experience in a managed services or consultancy environment is a plus.
What’s on Offer:
- Fully remote working (UK-based)
- Work with a Microsoft Solutions Partner on exciting, varied projects
- Supportive and collaborative team culture
- Ongoing training and development opportunities
- Competitive salary and benefits package
Interested? Apply now or get in touch to find out more about this exciting opportunity!
M365 Support Engineer employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M365 Support Engineer
✨Tip Number 1
Familiarise yourself with the latest features and updates in Microsoft 365, especially SharePoint Online, Power Apps, and Power Automate. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved technical issues related to Microsoft 365. Having concrete examples ready will showcase your problem-solving skills and hands-on experience.
✨Tip Number 4
Stay updated on industry trends and best practices in IT support and Microsoft technologies. Being knowledgeable about the latest developments can set you apart from other candidates and show your commitment to continuous learning.
We think you need these skills to ace M365 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies, especially SharePoint Online, Power Apps, and Power Automate. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the Microsoft 365 ecosystem. Mention how your previous experiences align with the role's requirements and express your enthusiasm for joining a collaborative team.
Highlight Relevant Skills: In your application, emphasise your strong communication and customer service skills. Provide examples of how you've successfully supported end-users and resolved technical issues in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with SharePoint Online, Power Apps, and Power Automate. Highlight specific projects or challenges you've tackled, as this will demonstrate your expertise and problem-solving abilities.
✨Understand the Microsoft 365 Ecosystem
Familiarise yourself with the broader Microsoft 365 suite, including Teams, OneDrive, and Exchange Online. This knowledge will help you answer questions about how these tools integrate and support business processes.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your troubleshooting skills. Think of examples where you've resolved complex technical issues and be ready to explain your thought process and the steps you took.
✨Emphasise Communication Skills
Since the role involves supporting end-users and collaborating with teams, highlight your communication and customer service skills. Be ready to share examples of how you've effectively communicated technical information to non-technical stakeholders.
