Luxury Sales Executive

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Responsibilities

1. Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc., for new client booking purposes.
2. Diagnose clients\’ specifications and wishes to suggest suitable travel packages or services.
3. Provide ticketing services to internal clients via in-person, email, or telephone communication.
4. Organize travels from beginning to end, including booking tickets and accommodation.
5. Handle unforeseen problems and complaints, finding the best solutions to ease client concerns.
6. Service client travel requests, ensuring the best value for clients while adhering to company policies, and offering expert advice on all aspects of business travel and Colletts Collection services.
7. Maximize client service by minimizing errors and following Colletts Collection / Global Travel Collection policies, in line with client requests.

Knowledge, Experience & Skills Required

1. Minimum 3 years’ experience in the travel industry.
2. Excellent knowledge of travel-related software (computer reservation systems and GDS systems).
3. Amadeus experience preferred, with a good understanding of air fares (published and ITX fares).
4. Strong time management skills.
5. Effective presentation, persuasion, and communication skills.
6. Comprehensive knowledge of luxury worldwide destinations and upscale hotel products.
7. Tour operator background preferred.
8. General administrative duties as required.

Team Skills

• Ability to work effectively as part of a team and communicate with management.
• Positive, proactive attitude and team-oriented mindset.
• Ability to work independently and take initiative.
• Flexible, enthusiastic, and friendly approach to colleagues and clients.

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