Lead Service & UX Designer

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A global design studio is looking for an experienced Service and UX Design Lead to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services.

The role offers the chance for hands-on designers seeking to advance their careers to support as a Lead on client projects while remaining actively involved in service and UX design.

Key Responsibilities of the Lead Service & UX Designer :

1. Lead interaction and service design activities on projects, including client workshops, creative brainstorming, and defining design principles.
2. Ensure all design work is deeply rooted in an understanding of the target audience.
3. Manage design research relationships with partners and clients, collaborating effectively with internal research teams.
4. Oversee all interaction and service design activities at the project level.
5. Innovate and evolve service design practices, integrating external and internal expertise.
6. Provide constructive feedback and direction to junior team members, accurately assessing their performance and fostering their development.

What You\’ll Bring as a Lead Service & UX Designer :

1. Mastery of service design methodologies, with proficiency in relevant tools and templates.
2. Comfort in collaborating with stakeholders to conceptualize and produce high-quality, detailed deliverables, including mock-ups, wireframes, prototypes, user stories, journeys, personas, and journey mapping.
3. Proficiency with tools such as Adobe Creative Cloud, InVision, Sketch, Axure, and prototyping tools.

The Package:

• Company bonus

To hear more about this opportunity to join an industry leader as their Service Design/UX Lead, contact Connor Smyth at Anson McCade on 020 7780 6706.

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