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For Companies At a Glance
- Tasks: Manage IT service delivery and oversee incident, problem, change, and release management.
- Company: Join a prestigious financial institution in Central London, known for its excellence in service.
- Benefits: Enjoy hybrid working, competitive salary up to £90,000, and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving service improvements in a fast-paced financial environment.
- Qualifications: Proven experience in ITIL-based support functions and strong problem-solving skills required.
- Other info: Permanent position with a focus on mentoring and deploying ITSM tools.
The predicted salary is between 54000 - 126000 £ per year.
This ITSM Service Manager role offers an exciting opportunity for an experienced IT Service professional to join a prestigious financial institution based in Central London. The role focuses on establishing and managing a robust Service Management function for the company's operational estate, ensuring high-quality service delivery.
Reporting to the Head of Production Services and Governance, you’ll collaborate with IT teams, third-party providers, and business stakeholders to oversee incident, problem, change, and release management. You will also provide 2nd/3rd line support and drive service improvements through trend analysis and reporting.
Experience and Skills Required:
- Proven experience managing ITIL-based support functions in Financial Services
- Extensive experience in major incident and problem management
- Knowledge of real-time market data and high-volume trading systems; experience with Exchange or Clearing Houses is advantageous
- Demonstrated expertise in supporting critical applications and defining SLAs/service procedures
- Strong skills in deploying ITSM tools/processes and mentoring technical teams
- Ability to solve complex problems under pressure and communicate effectively with diverse audiences
- Experience with vendor management and application monitoring
Additional Details:
- Permanent position
- Salary up to £90,000
- Hybrid working (3 days on-site per week)
- Location: Central London
To be considered, please ensure you complete your application on the Computappoint website.
ITSM Service Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Service Manager
✨Tip Number 1
Familiarise yourself with ITIL frameworks and best practices, as this role heavily relies on ITIL-based support functions. Brush up on your knowledge of incident, problem, change, and release management processes to demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who have experience with major incident management. Engaging with industry peers can provide insights into the specific challenges faced in this environment and help you stand out.
✨Tip Number 3
Prepare to discuss your experience with ITSM tools and how you've successfully deployed them in previous roles. Be ready to share examples of how you've mentored technical teams and driven service improvements through trend analysis.
✨Tip Number 4
Research the company’s operational estate and any recent developments in their service management function. Showing that you understand their specific needs and challenges will demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace ITSM Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL-based support functions, particularly in Financial Services. Emphasise your skills in incident and problem management, as well as any relevant experience with high-volume trading systems.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the ITSM Service Manager role. Mention specific examples of how you've driven service improvements and managed critical applications in previous roles.
Highlight Relevant Skills: Clearly outline your expertise in deploying ITSM tools and processes. Discuss your ability to mentor technical teams and solve complex problems under pressure, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no typos or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your ITIL Knowledge
Make sure to highlight your experience with ITIL-based support functions. Be prepared to discuss specific examples of how you've implemented ITIL practices in previous roles, especially in the financial services sector.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've successfully managed major incidents or resolved complex problems under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Financial Services
Brush up on your knowledge of real-time market data and high-volume trading systems. Understanding the nuances of these systems will show your potential employer that you are well-prepared for the role.
✨Engage with Stakeholders
Since the role involves collaboration with various teams and stakeholders, think about how you can effectively communicate and build relationships. Prepare examples of how you've successfully worked with diverse audiences in the past.
