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For Companies At a Glance
- Tasks: Provide first and second line IT support, troubleshoot issues, and manage user accounts.
- Company: Join a global leader in the energy sector, known for innovative solutions.
- Benefits: Enjoy a competitive salary, life insurance, dental and vision plans, plus professional development opportunities.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact.
- Qualifications: 2-3 years in helpdesk or technical support, strong troubleshooting skills, and basic networking knowledge.
- Other info: Exciting opportunity for growth in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
We are supporting a global leader in the energy sector, providing cutting-edge solutions. They are looking for an IT Support Specialist to join the team to provide first and second line support to end users.
The Role:
- Troubleshoot hardware and software issues
- Manage and prioritise support tickets using tools like Jira, ServiceNow, or Zendesk
- Set up, modify, and remove user accounts and permissions in Active Directory
- Install and configure software, operating systems, and new hardware
- Troubleshoot basic network issues, including connectivity and printing problems
The Candidate:
- 2–3 years experience in a helpdesk or technical support role
- Strong skills in diagnosing and fixing hardware and software issues
- Good understanding of Windows and macOS operating systems
- Basic knowledge of networking (TCP/IP, DNS, DHCP)
The Package:
- Base salary: up to £36,000
- Life insurance
- Dental and vision plans
- Opportunities for professional development
Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.
IT Support Specialist employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, like Jira, ServiceNow, or Zendesk. Having hands-on experience or even a basic understanding of these platforms can set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for both hardware and software issues. Prepare to discuss specific examples from your past experiences where you successfully resolved technical problems.
✨Tip Number 3
Make sure you understand the basics of networking, especially TCP/IP, DNS, and DHCP. You might be asked to explain these concepts or troubleshoot related issues, so being well-versed will give you an edge.
✨Tip Number 4
Show enthusiasm for professional development opportunities. Research any relevant certifications or training that could enhance your skills and mention your willingness to pursue them during the interview.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. Focus on your troubleshooting skills, familiarity with Windows and macOS, and any experience with ticketing systems like Jira or ServiceNow.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the IT Support Specialist role. Mention your 2-3 years of experience and provide examples of how you've successfully resolved hardware and software issues in the past.
Highlight Technical Skills: In your application, emphasise your technical skills, particularly your understanding of networking concepts such as TCP/IP, DNS, and DHCP. This will show that you have the foundational knowledge needed for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at JR United Kingdom
✨Know Your Tech
Brush up on your knowledge of hardware and software troubleshooting. Be prepared to discuss specific issues you've resolved in the past, especially those related to Windows and macOS operating systems.
✨Familiarise with Support Tools
Since the role involves managing support tickets using tools like Jira, ServiceNow, or Zendesk, make sure you understand how these platforms work. If possible, mention any experience you have with them during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your problem-solving abilities. You might be asked to walk through how you would troubleshoot a specific issue, so think of examples where you successfully diagnosed and fixed problems.
✨Understand Networking Basics
Since basic networking knowledge is required, review key concepts like TCP/IP, DNS, and DHCP. Be ready to explain how these elements interact and how you've dealt with network issues in previous roles.
