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For Companies At a Glance
- Tasks: Lead a team to manage IT operations, support services, and cyber resilience.
- Company: Join a leading organisation in the education and creative sectors.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Make an impact in tech while supporting creativity and education.
- Qualifications: Experience in IT operations management and strong technical skills required.
- Other info: Ideal for those passionate about diversity, equity, and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
A leading organisation in the education and creative sectors is seeking a highly motivated IT Operations Manager to lead its technology infrastructure, support services, and cyber resilience programmes. You’ll play a pivotal role in delivering robust, secure, and modern IT operations across a diverse user base.
Key Responsibilities:
- Lead a team of six IT professionals delivering support, systems administration, and project implementation.
- Oversee ICT service desk operations, managing incidents, service requests, problem resolution, and change control.
- Ensure the security and resilience of ICT systems, including cyber training, compliance, and disaster recovery readiness.
- Administer core infrastructure, including Windows servers, desktop environments, cloud systems, and storage.
- Manage software and hardware lifecycles, including upgrades, patching, and vendor contracts (e.g., Microsoft 365, Azure AD).
- Maintain IT policies, ensuring alignment with data protection, licensing, and security legislation.
- Produce monthly KPI reports on helpdesk activity, cyber compliance, infrastructure health, and training participation.
- Manage operational budgets and supplier relationships.
- Collaborate with other IT and digital services leaders to support strategic initiatives.
Essential Experience & Skills:
- Proven experience managing IT operations teams in a structured ITIL or service-led environment.
- Strong technical background in:
- Microsoft Windows Server & Desktop
- Office 365 administration
- Active Directory / Group Policy
- Cloud technologies (e.g., Azure)
- Network management and security
- SQL Server administration
Desirable Technical Skills:
- Microsoft or Cisco certifications (e.g., MCSE, CCNA)
- Knowledge of VOIP systems (e.g., Mitel)
- Microsoft Hyper-V, SCCM, PowerShell scripting
- Experience with endpoint protection (e.g., McAfee EPO)
- Exposure to tools like PaperCut, Asimut, and call-logging systems
Ideal Candidate Will Also Have:
- A degree in a relevant discipline or equivalent professional experience.
- A proactive, solutions-oriented mindset and the ability to thrive in a dynamic environment.
- An appreciation for creativity and education as core elements of the organisational culture.
- A personal commitment to diversity, equity, and inclusion in the workplace.
IT Operations Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager
✨Tip Number 1
Familiarise yourself with ITIL frameworks and best practices, as this role requires experience in structured IT operations. Understanding how to implement ITIL principles can set you apart during discussions with our hiring team.
✨Tip Number 2
Brush up on your technical skills, especially in Microsoft Windows Server, Office 365, and Azure. Being able to discuss specific projects or experiences related to these technologies will demonstrate your hands-on expertise.
✨Tip Number 3
Prepare to showcase your leadership abilities by thinking of examples where you've successfully managed teams or projects. Highlighting your experience in driving continuous service improvement will resonate well with us.
✨Tip Number 4
Research our organisation's commitment to diversity, equity, and inclusion. Being able to articulate how you align with these values and contribute to a positive workplace culture will make a strong impression.
We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations management, particularly in structured ITIL environments. Emphasise your technical skills with Microsoft Windows Server, Office 365, and cloud technologies like Azure.
Craft a Compelling Cover Letter: In your cover letter, express your passion for education and creativity, and how your proactive mindset aligns with the organisation's culture. Mention specific examples of how you've led teams and improved IT services in previous roles.
Highlight Cyber Security Knowledge: Given the importance of cyber resilience in this role, ensure you detail your understanding of cyber security best practices. Include any relevant certifications or training that demonstrate your expertise in this area.
Showcase Leadership Skills: Illustrate your ability to manage competing priorities and delegate effectively. Provide examples of how you've successfully led teams, managed budgets, and collaborated with other departments to achieve strategic goals.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Leadership Skills
As an IT Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have with ITIL or service-led environments.
✨Demonstrate Technical Proficiency
Make sure to brush up on your technical knowledge, especially around Microsoft Windows Server, Office 365, and cloud technologies like Azure. Be ready to answer questions that test your understanding of these systems and how they relate to the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage incidents. Think of specific situations where you had to resolve issues or improve processes, and be ready to explain your thought process.
✨Emphasise Cyber Security Awareness
Given the importance of cyber resilience in this role, be prepared to discuss your understanding of cyber security best practices. Share any relevant experiences or training you've had, and express your commitment to maintaining a secure IT environment.
