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- Tasks: Manage daily IT infrastructure operations and resolve incidents efficiently.
- Company: Join Bodycote, a global leader in heat treatments and thermal processing services.
- Benefits: Enjoy flexible working, free refreshments, and a generous pension scheme.
- Why this job: Be part of a dynamic team impacting various industries worldwide with exciting projects.
- Qualifications: 5+ years in Windows environments; strong skills in Active Directory, Exchange, and cloud services.
- Other info: Opportunity to collaborate globally with diverse teams and enhance your technical expertise.
The predicted salary is between 36000 - 60000 £ per year.
Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power generation, oil & gas, construction, machine building, medical and transportation. Bodycote is the world’s leading provider of heat treatments and specialist thermal processing services and is a vital link in the manufacturing supply chain, employing over 4,500 people in 22 countries. We recognise that the success of our business depends upon the skills, commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued.
Bodycote Group IT is looking for an IT Infrastructure Support specialist to manage day-to-day IT infrastructure operations, taking ownership of incident and request resolution in line with defined processes and agreed service levels.
Main responsibilities:- Responsible for maintaining the Data Centre infrastructure hosting legacy ERP systems and the applications associated with those systems including daily checks and resolution of any identified events and incidents.
- Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
- Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access and Thin Client.
- Monitoring, auditing, checking availability & capacity, patching and applying changes in line with the agreed change management process.
- Collaborating globally with Bodycote IT resources, supporting over 3400 IT users in over 165 locations.
- Involvement in new and ongoing BAU IT projects to upgrade and improve the Bodycote infrastructure.
- Minimum of 5 years of experience supporting a complex windows based environment.
- Strong technical background covering Active Directory, Exchange 2016, Exchange Online, Office 365, Azure Services, Remote Desktop and Terminal Services.
- Microsoft, VMware or Cisco professional certifications.
- Windows server 2003 through 2022.
- SQL Server – legacy through to current versions.
- Understanding of networking fundamentals (LAN, WAN and Switches).
- Back up technologies, including cloud hosted services and on-prem appliances.
- Experience working with Cloud hosted IT Services.
- Antivirus technologies.
- Working knowledge of the ITIL framework.
- ITIL Certified to Foundation Level.
- Dell VxRail.
- Able to speak any other language than English used in other Bodycote locations.
- A high-energy professional who can make a real impact within Group IT and work effectively towards a common vision or goal.
- Strong written and verbal communication skills.
- Excellent active listening and analytical abilities.
- A flexible approach and outstanding interpersonal skills – the ability to work well within, and motivate, a team is essential.
- Able to perform consistently and deliver results under pressure.
- Self-motivated with the ability to work independently without direct supervision.
- Professional and confident in dealing with customers, suppliers, and peers at all levels.
- Pension – match contribution from 4% – 10%.
- Life Assurance – 2 x annual salary rising to 4 x if join Company pension.
- Free parking on all sites.
- Free refreshments provided.
- An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
Please send your CV, along with your salary expectations, using the contact options above. Internal applicants are kindly asked to inform their current line manager of their application. Please note: If you have not heard from us within two weeks, your application has not been successful on this occasion. However, we will retain your CV on file and may contact you if a suitable opportunity arises in the future. We wish you the best of luck in your job search.
IT Infrastructure Support employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Support
✨Tip Number 1
Familiarise yourself with the ITIL framework, as it's a key part of the role. Understanding how to manage incidents and requests according to ITIL processes will give you an edge during discussions with the hiring team.
✨Tip Number 2
Brush up on your technical skills related to Active Directory, Exchange, and cloud services. Being able to discuss specific experiences or challenges you've faced with these technologies can demonstrate your expertise and readiness for the role.
✨Tip Number 3
Highlight any experience you have working in a global environment. Since Bodycote operates in multiple countries, showcasing your ability to collaborate with diverse teams can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've handled high-pressure situations in the past. This role requires a self-motivated individual who can deliver results, so having concrete examples ready will be beneficial.
We think you need these skills to ace IT Infrastructure Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure support, particularly with technologies mentioned in the job description such as Active Directory, Exchange, and cloud services. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses Bodycote directly. Explain why you are interested in the role and how your background aligns with their needs. Mention your experience with ITIL processes and your ability to work under pressure.
Highlight Certifications: If you have any relevant certifications like Microsoft, VMware, or Cisco, make sure to include them prominently in your application. This will show that you have the necessary qualifications for the role.
Follow Application Instructions: Ensure you send your CV along with your salary expectations as specified in the job posting. Double-check that you have included all required information before submitting your application through our website.
How to prepare for a job interview at JR United Kingdom
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, such as Active Directory, Exchange, and Azure Services. Brush up on your knowledge of Windows Server versions and SQL Server, as these will likely come up during the interview.
✨Understand ITIL Framework
Since the role involves incident and request resolution based on ITIL processes, be prepared to discuss your understanding of ITIL principles. Highlight any relevant certifications you have and how you've applied ITIL in previous roles.
✨Show Your Problem-Solving Skills
Be ready to share examples of how you've resolved complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical abilities.
✨Communicate Effectively
Strong communication skills are essential for this role, especially since you'll be collaborating with a global team. Practice explaining technical concepts in simple terms and be prepared to discuss how you handle communication with non-technical stakeholders.
