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For Companies At a Glance
- Tasks: Support network and server infrastructure, troubleshoot IT issues, and assist with system administration.
- Company: Join a dynamic social network focused on seamless connectivity and innovative technology solutions.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative team environment.
- Why this job: Gain hands-on experience in networking and security while contributing to impactful IT projects.
- Qualifications: Basic IT knowledge, familiarity with Cisco equipment, and strong problem-solving skills are essential.
- Other info: Ideal for tech-savvy individuals eager to grow their career in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a technical and hands-on Infrastructure Technician to support our network and server infrastructure, ensuring seamless operation across the business. This role is ideal for someone with solid IT experience, looking to gain deeper exposure to networking, security, and infrastructure management.
Key Responsibilities
- IT Support & Troubleshooting - Provide 1st and 2nd line support for hardware, software, and connectivity issues.
- Network Administration - Assist with maintaining Cisco networking equipment, including switches, routers, and firewalls.
- Switch Patching & Configuration - Support 3rd parties with patching and updates on network switches, ensuring correct VLAN assignments and connectivity.
- Wireless & LAN Management - Support Wi-Fi networks, troubleshoot connectivity issues, and optimise performance across multiple sites.
- System Administration - Assist with managing Microsoft Office 365, Active Directory, Intune, SharePoint and basic server tasks.
- Monitoring & Security - Help monitor network traffic, identify potential security threats, and escalate critical issues as needed.
- Backup & Disaster Recovery - Support and monitor 3rd party backup solutions, support disaster recovery planning, and ensure business continuity.
- Documentation & Process Improvement - Document network configurations, IT procedures, and troubleshoot processes for future reference.
- IT Projects & Upgrades - Support infrastructure projects, including network upgrades, system migrations, and process automation.
Required Skills & Experience
- Hands-on experience with networking, including Cisco switches and routers.
- Basic knowledge of switch patching, VLAN configuration, and access control lists (ACLs).
- Experience with Microsoft Office 365, Active Directory, and Windows environments.
- Strong problem-solving and troubleshooting abilities.
- Excellent communication skills with a customer-focused approach.
- Familiarity with firewall and security principles (desirable but not essential).
- Exposure to Cisco Meraki or similar cloud-managed network solutions.
- Knowledge of ITIL or other service management frameworks.
- Understanding of basic server administration and virtualisation technologies.
- Windows Server 2008R2-2019 Operating Systems and Hybrid Active Directory, GPO management, Hybrid Exchange, Hyper-V management.
- An understanding of Azure cloud technologies.
Infrastructure Technician employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Technician
✨Tip Number 1
Familiarise yourself with Cisco networking equipment, as this role heavily involves maintaining switches and routers. Consider setting up a home lab or using simulation software to practice your skills in VLAN configuration and switch patching.
✨Tip Number 2
Brush up on your knowledge of Microsoft Office 365 and Active Directory. Being able to demonstrate your understanding of these platforms during an interview can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past IT support experiences where you successfully resolved issues. This will highlight your troubleshooting skills and customer-focused approach.
✨Tip Number 4
Stay updated on the latest trends in network security and monitoring. Being knowledgeable about potential security threats and how to mitigate them can demonstrate your proactive attitude towards infrastructure management.
We think you need these skills to ace Infrastructure Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, networking, and system administration. Use keywords from the job description to demonstrate that you meet the required skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your hands-on experience with Cisco equipment and Microsoft Office 365. Explain why you're passionate about infrastructure management and how your skills align with the company's needs.
Showcase Problem-Solving Skills: In your application, provide specific examples of how you've successfully resolved technical issues in the past. This will highlight your troubleshooting abilities and customer-focused approach.
Highlight Relevant Certifications: If you have any certifications related to networking, ITIL, or cloud technologies, be sure to mention them in your application. This can set you apart from other candidates and show your commitment to professional development.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with networking equipment, particularly Cisco switches and routers. Highlight any specific projects or tasks you've completed that demonstrate your technical abilities in network administration and troubleshooting.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about past challenges you've faced in IT support. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you effectively resolved issues and improved processes.
✨Communicate Clearly and Effectively
Since excellent communication skills are essential for this role, practice explaining technical concepts in simple terms. This will show your ability to communicate with both technical and non-technical stakeholders.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of Microsoft Office 365, Active Directory, and Azure cloud technologies. Being able to discuss these tools confidently will demonstrate your readiness for the responsibilities outlined in the job description.
