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For Companies At a Glance
- Tasks: Support clients and users with platform issues, ensuring smooth daily operations.
- Company: Join Greystone Consulting Group, a dynamic company focused on innovative solutions.
- Benefits: Enjoy a salary of £26,000 plus a fantastic benefits package and remote work options.
- Why this job: Be part of a fun team, enhance your skills, and make a real impact on user experience.
- Qualifications: No specific qualifications required; just a passion for tech and helping others.
- Other info: Opportunity for growth and collaboration with a creative product team.
The predicted salary is between 20800 - 36400 £ per year.
An exciting opportunity has arisen with our client, for a remote based Product Services Administrator.
Job Description:
- Responsible for providing efficient customer service and back office support, ensuring the smooth running of daily operational functions in relation to the platform and mobile app.
- Working closely with the Product Team, Clients and Users to ensure the Platform functionality is fully understood and running efficiently.
- Key elements of the role will include (not exhaustive):
- Collaboration with Product Owner and Product team
- Providing support to Clients and Users
- Resolution of Client/User issues and requests
- Client and User permissions and set up
- Representing Platform Users across the business
- Training and Demos
- Acting as primary link between Platform and the Users
- Provide support to App users, troubleshooting and resolving any issues
- Onboarding and registration of Platform Users
- Resolving issues, queries and requests from Clients and Internal staff
- Answering incoming phone calls from Platform Clients and Users
- Providing feedback and resolutions to Product Owner to obtain a better user experience
- Liaising with colleagues and submitting new requests for Platform improvements, for staff/clients/users
- Work closely with Sales Team to resolve queries and provide support in relation to upskilling them in Platform related matters
- Completing Platform testing across different offerings as and when required
- Ensure Platform user guides for the team and clients are kept up to date
- Set up any new internal staff that join the company and induct them on the Platform
- Occasional configuration and set up of Question Sets and Badges
- Support Colleagues, Clients and Users through ticketing platforms
- Responsible for Resolution Centre Tasks and Reports
- Validation of Platform service offerings
The Package:
- Salary of £26,000 per annum plus great benefits package
- Fun and dynamic working environment
Please apply within or contact Ash from Greystone Consulting Group to discuss further.
Information Technology Service Desk employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Desk
✨Tip Number 1
Familiarise yourself with the platform and mobile app mentioned in the job description. Understanding how they work will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a tech context. Be prepared to discuss how you've resolved user issues in the past, as this is a key part of the role.
✨Tip Number 3
Network with current or former employees of Greystone Consulting Group Ltd. They can provide insights into the company culture and what the hiring team values in candidates.
✨Tip Number 4
Prepare examples of how you've collaborated with teams in previous roles. This position requires working closely with various departments, so showcasing your teamwork skills will be beneficial.
We think you need these skills to ace Information Technology Service Desk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Information Technology Service Desk position. Tailor your application to highlight relevant experience and skills that align with these responsibilities.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, technical support, and any relevant IT skills. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to resolve issues and support users effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your problem-solving skills and ability to work collaboratively with teams and clients. Make sure to mention your familiarity with ticketing platforms and user support.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JR United Kingdom
✨Understand the Platform Inside Out
Before your interview, make sure you have a solid understanding of the platform and mobile app you'll be supporting. Familiarise yourself with its features, functionalities, and common issues users might face. This will help you demonstrate your knowledge and show that you're proactive.
✨Showcase Your Customer Service Skills
As this role involves providing support to clients and users, be prepared to discuss your previous customer service experiences. Highlight specific examples where you've successfully resolved issues or improved user satisfaction, as this will illustrate your ability to handle similar situations in the new role.
✨Prepare for Technical Questions
Expect some technical questions related to troubleshooting and resolving issues. Brush up on common IT service desk scenarios and think through how you would approach problem-solving. Being able to articulate your thought process will impress the interviewers.
✨Demonstrate Collaboration Skills
This position requires working closely with various teams, including the Product Team and Sales Team. Be ready to discuss how you've collaborated with others in past roles, and provide examples of how teamwork has led to successful outcomes. This will show that you can effectively communicate and work well with different stakeholders.
