Inbound Sales Administrator

Inbound Sales Administrator The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. This role requires multitasking in a fast-paced environment and suits someone who enjoys exceeding customer expectations, both internally and externally. Due to the known consignor duties, the successful candidate must provide a 5-year work history with confirmation of dates from previous employers. A basic DBS check will also be required for this role. Requirements: Excellent interpersonal and communication skills Experience in Customer Service/Administration or similar role Team player Organized and methodical approach Ability to multitask Satisfactory basic DBS check Key Duties & Responsibilities: Handle all service-related customer orders, including requests, processing, dispatching, and providing information such as stock availability, delivery dates, and pricing Serve as the point of contact for sales inquiries, communicate requests to relevant Business Development Managers or Distributors, and support quotation preparation Provide confident customer care Respond promptly to sales inquiries Maintain up-to-date customer account details in the DSE system Prepare export documentation ensuring compliance with Customs & Excise procedures Coordinate online store approval requests and monitor subsequent sales orders Process credit card payments via online systems Collaborate with Production, Quality, Dispatch, and Accounts teams to ensure timely delivery of high-quality products Assist in other company areas as needed Benefits: 25 days holiday plus bank holidays Life insurance Enhanced maternity/paternity pay 5% pension contributions Performance-based annual bonus scheme #J-18808-Ljbffr