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- Tasks: Lead a dynamic hotel team, ensuring guest satisfaction and smooth daily operations.
- Company: Join the vibrant Park Plaza London Westminster Bridge Hotel, known for its stunning views and authentic service.
- Benefits: Enjoy 30 days holiday, wellness days, discounts, and free meals while working.
- Why this job: Be part of a winning culture that values leadership and personal growth in a fast-paced environment.
- Qualifications: Previous experience as a General Manager or Hotel Manager in a large hotel is essential.
- Other info: Opportunity to influence change and create memorable experiences for guests.
The predicted salary is between 36000 - 60000 £ per year.
Do you thrive on inspiring teams and being part of a winning culture? If so, we want you to be part of our team as the Hotel Manager at our stunning Park Plaza London Westminster Bridge Hotel. At Park Plaza, authenticity is at the heart of everything we do. This hotel offers 1,023 guestrooms, 4 restaurants, 32 meeting rooms, and a Ballroom for up to 1,400 delegates, with stunning views of the River Thames and the Houses of Parliament.
The role will focus on executing Head of Department and Executive responsibilities, providing leadership across all facets of the hotel to a team of long standing HODs. This includes coordinating all departments to work seamlessly together and collaborating closely with corporate functions, to ensure guest satisfaction and achieve financial targets.
Your key responsibilities as the Hotel Manager:
- Ensure guest and colleague satisfaction, financial goals, and compliance with business/legal targets.
- Oversee daily operations, including guest services, employee management, administration, finance, legal, sales, and supplier relations.
- Proactively upsell and promote all hotel outlets, special events, and VIP entertaining, as well as any related reward programs.
- Create a welcoming atmosphere and personalised service for each guest, responding appropriately to feedback from guests, colleagues, and leadership.
- Manage and develop teams and Heads of Departments, including recruitment, training, and performance management.
- Lead by example and communicate operational and strategic information.
- Empower the hotel team by fostering an inspiring service culture through briefings, team meetings, resource allocation, and management presence during key busy times.
- Actively participate in the HOD & Executive team and fulfil duty management responsibilities.
- Complete mandatory Health & Safety training and ensure hotel hygiene and safety.
- Ensure compliance with national laws, management decisions, and PPHE Hotel Group's policies.
Your benefits as the Hotel Manager:
- 2 wellness days, starting with 30 days of holiday per year (pro rata), including bank holidays, increasing with years of service.
- Balanced Scorecard Bonus Scheme.
- Discounted rates for PPHE and Radisson Hotel Group hotels, with family and friends discounts.
- 50% F&B discount at our restaurants and bars (for your entire party).
- Benefit Hub – discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Access to 40% of your pay before payday through Wagestream.
- Recommend a friend scheme – up to £750!
- Two free meals per day, including days off if you wish to come in.
- Vitality at Work scheme with great gym discounts & more.
- Ride to Work Scheme & free local cycling lessons.
- 24/7 employee assistance programme.
- Free dry cleaning for work uniform.
- Annual staff parties and events.
As the Hotel Manager, you will:
- Actively take the lead and provide a positive role model for leadership.
- Keep the bigger picture in mind and balance competing priorities.
- Communicate effectively to achieve desired impact and influence in various situations.
- Be organised, structured, methodical, knowledgeable, and humble.
- Have previous experience as a General Manager or Hotel Manager in a large hotel.
If this opportunity to create change across a fast paced and well-established hotel sounds like the one for you, apply now!
Hotel Manager employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Network with current and former hotel managers on platforms like LinkedIn. Engaging with professionals in the industry can provide insights into the role and may even lead to referrals.
✨Tip Number 2
Familiarise yourself with the Park Plaza brand and its values. Understanding their commitment to authenticity and guest satisfaction will help you align your approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in previous roles. Highlighting your leadership style and ability to inspire others will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, especially regarding guest experience and operational efficiency. Demonstrating your knowledge of current practices can set you apart from other candidates.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in large hotels. Emphasise your leadership skills and any achievements that demonstrate your ability to meet financial targets and enhance guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully led teams and improved operations in previous positions, aligning with the responsibilities outlined in the job description.
Showcase Your Leadership Style: In your application, describe your leadership style and how you empower teams. Provide examples of how you've fostered a positive service culture and managed diverse departments effectively.
Highlight Relevant Skills: Ensure you include key skills mentioned in the job description, such as communication, organisation, and compliance with health and safety regulations. Use specific examples to illustrate how you've applied these skills in past roles.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Leadership Skills
As a Hotel Manager, you'll need to inspire and lead your team. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your ability to motivate and develop staff.
✨Demonstrate Financial Acumen
Understanding financial targets is crucial for this role. Familiarise yourself with key financial metrics relevant to hotel management and be ready to discuss how you've achieved or exceeded financial goals in previous positions.
✨Emphasise Guest Satisfaction
Guest satisfaction is at the heart of hotel management. Prepare to discuss strategies you've implemented to enhance guest experiences and how you handle feedback, both positive and negative.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges a hotel manager might face and how you would address them, particularly in areas like team dynamics and operational issues.
