Helpdesk Support Specialist

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Job Title: Junior Helpdesk/IT Support Desktop Specialist

We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position suitable for candidates with 2 to 4 years of experience, offering exposure to an enterprise computing environment. The ideal candidate should possess good technical troubleshooting skills and excellent communication skills, both written and oral.

Responsibilities include:

1. Provide installation and support for PC and some Apple hardware and software, including peripheral devices such as printers and USB devices.
2. Respond to incoming calls and emails regarding workstation and peripheral performance and usage requests.
3. Perform on-site analysis, diagnosis, and resolution of workstation and peripheral issues for end users, and recommend and implement hardware and software solutions, including remote repairs.
4. Follow procedures for logging, reporting, and monitoring helpdesk requests.
5. Create high user satisfaction through accurate, timely follow-up, strong technical skills, and effective communication and relationship building.

Required Skills:

• Fluent in English.
• Strong interpersonal skills and ability to interact positively with diverse individuals.
• Highly motivated with strong reasoning skills.
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10, Windows XP).
• Knowledge of Mac OS X is desirable.
• Proficiency with office productivity software such as Microsoft Outlook, Word, Excel.
• Basic networking knowledge, including DHCP, DNS, and cabling.
• Knowledge of antivirus and spyware removal techniques.
• Ability to diagnose and resolve problems quickly.
• Attention to technical details and ability to articulate issues clearly.
• Ability to open and replace defective computer components.
• Desire to learn new skills.
• Ability to document issues and resolutions thoroughly.
• Ability to work collaboratively in a team environment.
• Familiarity with Microsoft Active Directory is a plus.

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