Head of Customer Engineering

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Head of Customer Engineering, Cockermouth

Client:

M-Sport UK

Location:

Cockermouth, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

Operating a renowned global motorsport business with state-of-the-art facilities at home and winning performances around the globe, M-Sport UK provides the engineering expertise behind an award-winning range of competition cars and has become an industry leader with success across some of the industry’s most acclaimed motorsport series.

The drive to deliver championship-winning machinery is what excites and strengthens our Engineering Team; and the key to our continuing success starts with you having influence throughout the core procedures of all our vehicles – from concepts and original designs to running test programmes and defining the means to enhance maximum performance.

We love what we do, and passion drives our success.

THE ROLE

With our business growing, we have an exciting opportunity for a Head of Customer Engineering to join our team. Reporting to the Customer Programme Manager, responsible technically for one of M-Sport UK’s motorsport projects, the Head of Customer Engineering will lead a team and apply engineering knowledge and principles to devise innovative solutions to unique problems.

This role will require the individual to provide technical leadership and line management to the team, coordinating and overseeing their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring timescales, KPIs, and deadlines are met in order to meet the requirements of the customer.

Role Responsibilities:

1. Delivering innovative engineering solutions from initial concepts through to production.
2. Support the Programme Manager in achieving business targets.
3. Ensure the car complies with FIA technical regulations.
4. Mentoring and leading Junior Engineers.
5. Creating high-quality technical documentation and details of technical upgrades and releases to the customers.
6. Identifying potential performance or reliability improvements.
7. Managing project workloads to suit defined deadlines.
8. Providing vision, strategy, policies, processes, and procedures to improve the project and product performance.

WHO WE’RE LOOKING FOR

We’re looking for a self-motivated team player working together with an enthusiastic and positive can-do attitude – whilst sharing the determination to deliver the very best results.

You should be educated to either a MEng or BEng degree level in Motorsport or Automotive Engineering and have a thorough understanding of motor vehicles and their systems. Knowledge of the latest manufacturing techniques and materials is essential.

You should have experience of data logging and analysis software and be confident in delivering a consistently high level of performance and quality in a time-sensitive environment.

You should be well-organised and delivery-focused, with a strong analytical approach and meticulous attention to detail.

You should be able to produce technical documents and have excellent interpersonal skills – capable of building strong relationships while always offering a professional image.

You should have a minimum of 4 years’ experience working in a similar chassis engineering role in motorsport. This can include: Rallying or Racing.

You should share our determination to deliver a winning performance for the very best results.

WHAT WE OFFER

Idyllically situated on the edge of the English Lake District National Park, M-Sport UK is unique in offering the fast-paced, high-octane, adrenaline-fuelled action expected from a career in International Motorsport mere minutes from the tranquillity of the Lakeland fells and all they have to offer in terms of recreation and wellbeing.

We also offer a range of employee benefits including: life assurance, a flexible working day, company-contributed pension scheme, discounted gym membership, discount reward scheme, cycle to work scheme, and company healthcare plan as well as a dedicated Work Culture Team with regular meetings, competitions, and activities.

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