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For Companies At a Glance
- Tasks: Join a dynamic team to enhance customer integration with our cutting-edge legaltech platform.
- Company: Be part of a multi-award-winning legaltech firm, leading the market with innovative AI solutions.
- Benefits: Enjoy a competitive salary, healthcare, hybrid working, and bonus days off.
- Why this job: Work in a fast-paced environment, collaborate across teams, and make a real impact on customer success.
- Qualifications: A degree in Computer Science or related field, with strong technical skills and customer-facing experience.
- Other info: Opportunity for growth in a rapidly expanding global company with a unique product offering.
The predicted salary is between 24000 - 32000 £ per year.
A global leader in the legaltech market is seeking to recruit a number of Graduate Implementation Engineers to join their dynamic and growing global team. The company has grown by 5x over the last 2 years, had a successful Series C funding round in 2024 and is rapidly expanding globally, with enterprise customers.
The Company: Multi award winning legaltech firm. Their SaaS products utilize AI to allow clients to execute their work more efficiently. Launched 9 years ago and already in use in over 70 countries, the company's platform offers clients greater insight at unmatched speeds. Their software does what no others can and has been developed in house specifically for the legal sector. It is the global leader and is going from strength to strength.
The Graduate Implementation Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers’ technical teams ability to get connected and unlock the value of the products. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort.
The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate and what solutions we offer to accelerate their success. Excitingly, this role also involves creating scalable resources such as reusable toolkits, SDKs, and comprehensive documentation to meet developers where they live. A Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers.
Responsibilities of the Graduate Implementation Engineer:- Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical integration experiences.
- Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
- Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
- Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
- Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
- Work with Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
- Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.
- Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field such as Maths or Physics, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
- Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such as APIs, SDKs and documentation.
- Experience of Full Stack Web development and the fundamentals of Cloud Architecture is strongly preferable.
- Excellent interpersonal and communication skills, both verbal and written.
- Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
- Highly detail-oriented with a problem-solving attitude.
- Ability to work in an innovative and fast-paced environment while delivering to deadlines.
- Organized with excellent time management skills and the ability to prioritize effectively.
- Prior experience in a customer-facing technical team, focused on collaborating with developer/technical personas.
Graduate Implementation Engineer employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Implementation Engineer
✨Tip Number 1
Familiarise yourself with the legaltech industry and the specific products offered by our company. Understanding how our AI-driven SaaS solutions work will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the legaltech field, especially those who have experience in implementation engineering. Attend relevant meetups or webinars to gain insights and potentially make connections that could refer you to us.
✨Tip Number 3
Brush up on your technical skills, particularly in software development and system integration. Being able to discuss your hands-on experience with APIs, SDKs, and cloud architecture will set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your problem-solving abilities and customer-focused mindset. Think of examples from your past experiences where you successfully helped clients or teams overcome technical challenges, as this aligns perfectly with what we’re looking for.
We think you need these skills to ace Graduate Implementation Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Graduate Implementation Engineer role. Focus on your technical skills, software development experience, and any customer-facing roles you've had.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for legaltech and your understanding of the company's products. Mention specific projects or experiences that demonstrate your ability to integrate technology solutions effectively.
Highlight Technical Skills: In your application, emphasise your technical skills, particularly in software development, system integration, and creating developer resources like APIs and SDKs. Use specific examples to illustrate your expertise.
Showcase Communication Skills: Since the role requires excellent interpersonal skills, provide examples of how you've successfully communicated technical information to non-technical audiences. This could be through presentations, documentation, or customer interactions.
How to prepare for a job interview at JR United Kingdom
✨Understand the Company and Its Products
Before your interview, make sure to research the company thoroughly. Familiarise yourself with their SaaS products, especially how they utilise AI in the legaltech sector. This knowledge will help you demonstrate your genuine interest and understanding of their offerings during the interview.
✨Showcase Your Technical Skills
As a Graduate Implementation Engineer, you'll need strong technical skills. Be prepared to discuss your experience in software development, system integration, and creating developer resources like APIs and SDKs. Highlight specific projects or experiences that showcase your abilities in these areas.
✨Prepare for Customer-Facing Scenarios
Since this role involves working closely with customers, be ready to discuss how you've handled customer interactions in the past. Prepare examples that illustrate your communication skills and ability to present technical information clearly to non-technical audiences.
✨Demonstrate Problem-Solving Skills
The ideal candidate should have a problem-solving attitude. During the interview, be prepared to discuss challenges you've faced in previous roles and how you approached solving them. This will show your potential employer that you can think critically and adapt in a fast-paced environment.
