Global Lifestyle Manager- 2pm-10pm

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Global Lifestyle Manager – 2pm-10pm, London

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Client:

Quintessentially

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Introduction to Quintessentially

Expect the best. Experience Better.

For the world’s most discerning individuals, brands, and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.

Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.

As the world’s leading luxury lifestyle management group, Quintessentially has paved the way in this space and continues to set new standards for luxury concierge services.

Job Summary

Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you have what it takes to provide high-touch, tailored service, this is a great opportunity to join a truly fantastic global business.

We are looking for a Global Lifestyle Manager to manage relationships with our members overnight, ensuring high engagement, satisfaction, loyalty, and retention.

Key Duties

• Reactively handle all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines, which will be trained and monitored.
• Research and arrange travel bookings, restaurant reservations, club bookings, and more.
• Adhere to company standard phone greeting, using appropriate member address and maintaining consistent courtesy levels.
• Provide quality suggestions that exceed member expectations.
• Engage in intensive phone and email correspondence.
• Use CRM system to log member requests, take action, and update member information.

Hours of Work

Monday – Friday, 2pm-10pm (including a 1-hour unpaid break)

Requirements

• Fluent in spoken and written English and French.
• Work experience in sectors such as Personal Assistance, Customer Service, Guest Relations, Lifestyle and/or Account Management, luxury travel & leisure.
• In-depth understanding of lifestyle management for affluent, high-net-worth individuals.
• Good knowledge of worldwide travel destinations and luxury products/services.
• Warm, friendly, calm, confident, and courteous at all times.
• Proactive, energetic, and positive attitude.
• Ability to prioritize, meet deadlines, make decisions, and communicate effectively under pressure.

Our Ideal Candidate

• Understands HNW lifestyles, expectations, needs, and preferences.
• Warm, friendly, calm, and courteous.
• Able to anticipate client needs and deliver highly personalized solutions.
• Proactive, energetic, with a positive attitude.
• Excellent team player.
• Values privacy and confidentiality.
• Passionate about travel, culture, and global experiences.
• Ability to prioritize work, meet deadlines, and communicate under pressure.
• Strong networker and relationship builder.

Benefits

• Competitive annual leave, increasing with long service
• Birthday leave
• Pension scheme
• Charity leave (Angel Days)
• Long service awards
• Life assurance
• Digital nomad policy
• Puppy-friendly offices
• Social events (Qmunity committee)
• Free food & drinks
• Training platform membership
• Season ticket loans
• Cycle to work scheme
• Retail and hospitality discounts

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